Here is a letter I had to write to the Owner of this company
Dear Ma'am or Sirs,
I am writing because I have called your company several times and have not received any calls back from the upper management of the Advantage Wonder Cleaner Company, Or the Austin Diversified Products Inc. On October 17th, 2007, I purchased a cleaning 'kit' for $250.00 from a sales rep that came to my home. His name was Mike Cochran. I have been told from Shayna Jackson, an operator for the company, located in California, that Mike Cochran has since been fired for stealing and lying to the company.
As Mike was in my home, 'selling' me this product, I told him that my wife and I didn't have any money for the product, and that we wouldn't have money until our next payday, which was about two weeks from the day he visited our home. He told us that the company automatically held checks for two weeks anyway since 'they' as sales people show up unexpectedly, and they know people don't always have money 'right up front'. So I wrote a check, and Mike Cochran did not tell me I needed to post date the check. And since I was going by what he previously said, that the company automatically holds checks for two weeks, and him knowing I didn't have the funds available, I thought all was well and the check would be deposited when there was money in the account at the time (two weeks later) that Mike Cochran stated. The check cleared our account five days later which took our checking account into the negative.
I immediately called the number on the receipt with no answer. Then I called the number on the bottle and again no answer. I remembered Mr. Cochran called someone in the company from my cell phone when he was in my home. I called that number and spoke with was Shayna Jackson on October 24, 2007 @ 6:47pm; hers was a number that Mike called.
She was very polite and regretful that we had such an experience, and she assured me that the situation would be resolved immediately. She told us that she would make sure we got the rest of our product (which we have still yet to receive), she would refund us for the product, and refund us any amount we were overdrawn in our account. She took all of my information including the negative amount of our bank account, and assured me this would be taken care of. I was very pleased, because her offer was more than I expected.
Several days later we called her back, and things took a turn for the worse. We were told to call the company, in Illinois (the place that didn't answer in the first place). Since then we have gotten the run around, no straight answers, and no one will return our calls.
We have even spoken with the owner's wife, Mrs. Edwards. She was cold and unregretful that we have gone through this ordeal. She offered no solution other than writing this letter explaining what we have explained to her and many of her staff members several times already. She asked me to write the series of events and our checking account balances out and fax them to her and she will see what she can do.
I will be faxing her what she asked for and a print out of our phone calls and dates they were made, so you will be aware of our efforts in trying to get this matter solved, and the company's efforts in NOT calling us back.
The balance of our account before the check cleared was: $104.14. When the check cleared it took us to a negative balance of $171.94 (including NSF fees). There were two other transactions to clear that day as we were supposed to have money! Those transactions and their NSF fess brought us to a negative $280.81. That is the negative amount Ms. Jackson said she would refund us.
When we got paid our account was $350.81 negative, of which, - $280.81 Austin Diversified Products was responsible for. When we got paid, our account only had $133.00. If we had the $280.81 that was promised to us by the company, we wouldn't have gotten MORE NSF fees due to the fact we have bills automatically draft from our account. We would have had $413.81 available, allowing recent transactions to clear with no NSF fees. So we have gone in the negative a total of $764.06, because of this company's failure to follow through.
We would just like this situation resolved and be done with this company all together. I am sending this letter and all attachment to Mrs. Edwards at Austin Diversified Product Inc., the Better Business Bureau of Illinois, The Illinois Attorney General, Ms Lisa Madigan, and to my own attorney I have on retainer.
What I want is the $764.06 that we have gone negative in our account because of this company, to be refunded to us. I want the rest of my product. I feel we deserve at LEAST this since we have had to endure this ordeal as long as we have had to. We have suffered because of it. I have a family to take care of monetarily and I havent been able to because of this company.
University Place, Washington