- Report: #1058672
Report - Rebuttal - Arbitrate
Complaint Review: Advance Auto Parts
Advance Auto Parts3088 Washington Rd East Point, GA 30344 East Point, Select State/Province USA
Advance Auto Parts Advance Auto Parts Warranty only good with a receipt. Theydo not keep track on computer as promised. East Point Georgia
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Advance Auto Parts claims to give life time warranty on many items. Further, they claim to keep track in computer for you. They only keep in computer for 1 yaer (sometimes less) and then it is deleted. If you want to claim the life time warranty on an item you have to have the reciept. Other zuto parts place do not have delete your informaiton, but advance does. Further, advance will not stand behind the engines they sale. They make you sign a warranty paper stating that you understand that if engine does not function, the Spartan tech will look at it and that tech has finally say. Of course the tech states that it is not the stores fault and no refund is due. I purchase an engine that was defective and they refused the warranty stating that inside of engine was rusty and I must have left it out in the rain. It was in a garage the entire time. The pictures they sent me showed rust on the inside, but not the outside. How is that possible? I tell you I thnk they sent me an engine that had never been rebuilt. That or they took pictures of a different engine. Bottom line. The engine I sent back had no ruust on it when I sent it back, yet they denied the warranty.
This report was posted on Ripoff Report on 06/12/2013 03:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Advance-Auto-Parts/East-Point-Select-StateProvince-30344/Advance-Auto-Parts-Advance-Auto-Parts-Warranty-only-good-with-a-receipt-Theydo-not-keep-1058672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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