Advanced Auto Parts ripoff sold me bad wheel berring-hub assembly three times The Staff treated me very unfairly when I tried to replace the warrantied part Emmett Michigan

Hi Vicki, i'm sorry you're having such a time with your car. I'm gonna tread on neutral territory here , i don't work for Advance and never have, I have been in auto parts for over 20 yrs .Leaving the business about a yr ago because of the customer service like you mentioned.See, i would have handled your situation, and hopefully kept you as a customer, but these guys these days(Regional managers), want someone to " do as they say" , and when they say "no refunds" , thats what they have now,,,,someone that wont give you a refund.So those people that you are so p#ss'd ,are just doing as they were told,to keep their job. NOW, what I would have done,after you came in with the SECOND "defective" bearing assembly, I would apologize for the problems you were having with the part, and i would suggest/recommend/all but insist, that rather than giving you another one,i refund your money , and let you try another brand(elsewhere) . But at the same time i would ask you to PLEASE let me know how it works out . So i really know what was going on with my parts. NOW, for the part you really don't wanna hear ,,,personally, i don't think its the parts fault... why?? because i've never seen TWO bad bearing assy's, much less THREE. BUT!!!! I would hope that when the solution is found ,i would have handled it well enough that you DID come back and let me know what the solution WAS , and IF it WAS the part, i would THEN take it up with my company and AGAIN do the right thing.If it WASN"T the part , then we'd laugh (together) about it . And the NEXT time you needed something,you wouldn't hesitate to come see me.Thank you for your time.