- Report: #612257
Report - Rebuttal - Arbitrate
Complaint Review: advanced lamps llc
advanced lamps llc824 Dixwell Avenue Hamden, Connecticut United States of America
advanced lamps llc Sells defective lamps - unauthorized charges to credit card & repeats even after CC charge-back Hamden, Connecticut
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After receiving the second bulb from them and returning the defective one to them, receiving credit, the new one seemed to work OK. Not for long, as after two weeks it also began displaying the "replace lamp" message. I phoned tech support again and they said this was a bulb problem and they would send me my third bulb. I went the "advanced exchange" route again this time as well because the only thing wrong with the bulb was the "replace lamp" light going on and off and it could be watched, just via the irritating message. This time when I sent the bulb back in, they did not follow the same printed instructions on the order for "advanced exchange" but instead had charged my card and MAILED ME A 4th LAMP.
They quit responding to emails then and would not answer phone calls. I opened a dispute with my credit card company and denied charges when Advanced Lamps would not reply to my phone messages or emails. I kept all the documentation to prove my story and the credit card company did a charge back. I thought all was settled but the following week after the dispute was closed, Advanced Lamps re-charged my credit card without approval. I called many times and finally spoke with someone and they said they would resolve the issue. They later phoned back and left a message on my recorder, saying that I was wrong and they were charging me. I finally gave up fighting with them deciding I would just keep the 4th lamp that I didn't order but they had sent me and charged me for, thinking I was sure I would use it in the future. However, turns out the 3rd lamp did not have the "replace lamp" message until 400 hours and then before it hit 500 hours it exploded. The 3rd lamp was now well out of their own 90 day warranty.
I just last week opened the 4th box they sent that contained the 4th lamp that I did not order (the one they charged my card without approval) and lamp #4 it lasted only 1 week, 30 hours before exploding during the middle of a family movie night.
They say you get what you pay for but not with this company - you get much less; paying half price gives you maybe 1/5 the bulb time of a full price bulb. I will never order anything else from this company.
FYI - If you doubt this post, please issue a Google search on "Advanced Lamps complaints".
BBB rates them an "F" with 79 open complaints.
This report was posted on Ripoff Report on 06/09/2010 03:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/advanced-lamps-llc/Hamden-Connecticut-06514/advanced-lamps-llc-Sells-defective-lamps-unauthorized-charges-to-credit-card-repeats-612257. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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