• Report: #1081999

Complaint Review: Advanced Tech Support

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  • Submitted: Thu, September 05, 2013
  • Updated: Thu, September 05, 2013

  • Reported By: fran — Ottawa Ontario
Advanced Tech Support
700 Banyan Trl Ste 200, Boca Raton, Florida USA

Advanced Tech Support ATSParetologic took norton internet software off my computer including all online banking informatio Boca Raton Florida

*Author of original report: ATS confirmation of user requests

*UPDATE Employee: Advanced Tech Support

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Advanced Tech Support sold me software that couldn't be installed without a technician working on the machine. After several hours of tech support and a full day out of my work time I asked the to stop trying to fix the problem, refund the charges for the software and restore my computer to the state it was in when they first strarted working on it. I also asked to speak to an officer in the company so that I could lodge a complaint. At this point my security software for online banking was compromised, passwords changed, and my banking information all removed from the software.

I wanted to speak to an officer in the company and when I asked for that they disconnected me from the call and won't now answer the phone when I try to call. I don't know the extent of the problems they've caused and I'm not sure where my banking information has gone. As far as I know they have hijacked all that information and I w ill have to contact every credit card account, every charge card (american express), etc. and have to reset all passwords as well as having to re-enter all that information onto my computer. Please, please please can I start a class action against this company?

 


This report was posted on Ripoff Report on 09/05/2013 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Advanced-Tech-Support/Boca-Raton-Florida-33431-561/Advanced-Tech-Support-ATSParetologic-took-norton-internet-software-off-my-computer-includ-1081999. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

ATS confirmation of user requests

AUTHOR: fran - ()

Maybe it would help your reputation if you go over the scope of what has to be done prior to commencing work on the user machine. I know I specified the scope of work but I don't think your techs gathered enough information to work on the machine. I was asked several times about passwords when I should have had to clear up once and that would have been it. As a result I now have to ensure all banking password information has been changed as well as security software. This has been a real waste of my time and should not have been necessary. Either your software products or your company have a problem working with end users - maybe both

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#2 UPDATE Employee

Advanced Tech Support

AUTHOR: Advanced Tech Support - ()

Hello

I am very sorry to hear of the recent complications that you have experienced.  Advanced Tech Support is dedicated to making our customers happy.  We would like to hear from you directly so we can correct any and all issues you are experiencing. 

All work is done remotely with the customer viewing the screen.  We work on thousands of computers a month with a 99% fix rate.  We have very strict policy’s here and all technicians have to be trained and re-trained on the most up to date infection removal practices. 

There are times that we cannot fix an issue and we refund the customers money.  It’s not uncommon to have to fix a computer more than one time depending on what the issue was when the customer first called in.  Infections, computer slowness etc.

 

Please reach out to us via one of our official support channels.

To contact one of our support agents please visit our contact page here: http://www.advancedtechsupport.com/contact-us.aspx

You can chat with a live chat support person from 8am to Midnight EST time 7 days a week.  If you like you can call us directly at 1-800-978-4501 24 x 7

We truly appreciate your business and look forward to hearing back from you.

 

Warmest regards,

John Hunter

Advanced Tech Support

atsrelations@advancedtechsupport.com

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