- Report: #565740
Report - Rebuttal - Arbitrate
Complaint Review: Advantage LED Signs
Advantage LED Signs15311 Vantage Parkway W., Suite 350. Houston, Texas United States of America
ADvantage LED Signs Verified REVIEW: ADvantage LED Signs Clients, feel safe, confident & secure when doing business with ADvantage LED Signs. Factory direct USA manufacturer of LED displays providing enhanced design services, permitting, installation and continued service to all clients.
*UPDATE: ADvantage LED Signs recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. Advantage LED Signs recognized by Ripoff Report Verified as a safe business service.
*Consumer Suggestion: Great Company, Possibly the best in the Industry
*Consumer Suggestion: Great Company, Possibly the best in the Industry
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The information provided in this report was based on comments made by Darick Endecott and his staff during an On-Site inspection held by a third party verification company with no biases towards the Advantage LED ADvantage LED Signs is an ETL and UL certified USA factory direct manufacturer of LED displays. [continued below]....
ADvantage LED Signs Vice President, Mr. James, has informed us that his personal philosophy is one of integrity and honoring our commitments to our clients. We at ADvantage LED Signs have worked hard to create quality products and professional services that our clients need for success. We have not always made the right decisions and we, like every other business have made mistakes along the way. What separates ADvantage LED Signs from other businesses is that we stand behind our products and will resolve any issues that may arise. More than resolving issues, we implement policies and quality control steps to avoid these types of issues moving forward. Our factory output has increased 400% over the last year due to strengthening of the product quality and new technologies that we have developed to protect our product from the harsh outdoors.
Advantage LED is a company that provides nationwide LED sign services who manufactures and sells their own products. Their headquarters in Huston, TX has an art department and tech support internally to develop and implement solutions for their customers. Additionally, all of their signs are manufactured at their headquarters and then transported to the installation location directly.
The company states that when a customer inquiries about Advantages services, a sales representative gets in touch with the customer to discover their needs and desires for the sign. They do a complete analysis of the location using Google Earth to help determine the best size and pitch. A pitch is the distance between the LED diodes, the wider the pitch, the less expensive the sign and lowers the resolution of the sign. Additional factors that are reviewed for the sign proposal are dependent on the type of business, location of the business, and traffic of the surrounding area. After determining what is appropriate for the customer, a sales rep provides a written proposal to the customer that states pricing information and the packages available specific to the location.
During the sales process, Advantage LED states that they discuss their warranties with the client. They provide five year warranties for in house parts and labors. In the instance there is a part damaged, the company would run a diagnostics on the sign from their offices, overnight the parts and the customer would be responsible for the cost affiliated. They always have technical support available at no additional charge for installing repairs or modifications. Advantage does offer extended warranties for the boards (not the entire project) that cover onsite service calls if necessary.
After the sale of the sign, Advantage states that they have an internal project management department that handles the implementation of the project. They work with the client to continue to provide open communication and deal with the other components to the project, such as the wooden frame, bricks or any other special requests and artwork the client has specified. The company works with subcontractors and installers to complete the project. They state that the company has great relationships and communication with the contractors they use. Their installers are all required to be licensed sign contractors keep consistent and ensure all guidelines are being met. They are also required to provide proof of insurance liabilities and occasionally required to be electricians. Throughout the installation, the project manager is still keeping in contact with the client. At completion of the project the client is asked to sign off and provide feedback before the contractor is paid and the job is closed out.
After the installation of the sign, the client may still need technical support. Advantage states that a client can submit a request for technical support and their office can remotely run diagnosis and figure out the issue. If the problem can be solved remotely, the company has the capabilities to troubleshoot problems over the computer. If it is a more severe issue, tech support can ship parts needed to the customer to solve issues. Advantage constantly works to have good communication with the client through this process. If the client is not available to keep up with communication, it can slow down the time it takes to solve the problem, but the company is continually working to get better at communication in general.
In dealing with complaints, Advantage LED states that most of their complaints have come from an expectation of a client wanting the sign completed within a quick turnaround time. Due to the nature of the business, that expectation is not something the company feels that can provide in order to keep within the standards for their products. To address those issues they work to continually have good communication with the client. They have an internal policy that addresses orders in the order in which was received.
Advantage LED is very excited to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program because they state that they see it as an opportunity to resolve any problems the clients might have with their products or services. They also look forward to using the services that Rip Off Report provides to address any problems that need to be reconciled in relation to customer service.
ADvantage LED Signs technical support team has made dramatic changes to their internal process and procedures. All customer information is held in a large database including, photos, schematics and other documentation about the clients installation and products. This enables the support staff to quickly locate the information needed about product configurations and setting to resolve support tickets quickly and efficiently. The tech manager stated, We have all of the clients information right at our fingertips. Just the other day I talked to a client who purchased over 3 years ago and was able to pull up the exact controller configuration and help them reconnect a cable that had become loose. Our onboard diagnostics does most of the work, it helps to locate disconnects within the control system. Once you locate the trouble area, it is just a matter of a few items to check out.
ADvantage LED Signs Customer Relationship Management Software allows them to keep a client specific case log of all interactions with their clients. This allows support staff to review past entries and client history to help quickly resolve support cases.
ADvantage LED Signs recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation ADvantage LED Signs has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with ADvantage LED Signs employees and many of their past and current associates, Rip-off Report is convinced that Advantage LED Signs is committed to quality products and services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Ripoff Report discovered that the Reports posted were all false, likely posted by competitors.
Take a look at the following videos on YouTube about Advantage LED Signs & Lighting..
Antioch Baptist Church of Houston Texas: http://www.youtube.com/watch?v=nBx6faROHCw
Kellys Furniture of Kirksville Missouri: http://www.youtube.com/watch?v=-fk02-zW0NA
Highlands United Methodist Church of Highlands Texas: http://www.youtube.com/watch?v=CrWNhk20IEY
Randys Family Restaurant of Eau Claire Wisconsin: http://www.youtube.com/watch?v=--oxH-XVhyE&feature=relmfu
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Advantage LED Signs Liers, scam artists, thieves, total rip-off These thieves stole my money and will not return it!! Houston, Texas
Before i purchased from this company, i was told by numerous other companies that these guys are crooks. I should have listed, but now i have lost the money i put for the sign i wanted to purchase. This company and their sales people took advantage of me. I put over $4,000 toward the purchase of and LED sign from this company. They say they will finance me for sure and if i don't, i get my money back. After i put my money for the sign, they say next i was not approved and will get my money back. I have waited for almost 6 months now and still i have not received my money.
I own a small business and don't have a lot of money, i need that money to survive and they took advantage of me. Everytime i call they say they will take care of the situation next week or next month. They lie everytime.
Do not trust this company, ask other companies what they think of these crooks first and listen. If anyone else has trouble with this company post on this site. Lets take care of each other.!!
I even call the police, they told me they can't do anything about this because it's a civil matter. Well I'll do whatever i can to make sure these crooks pay my money back.
This report was posted on Ripoff Report on 02/06/2010 10:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Advantage-LED-Signs/Houston-Texas-77060/ADvantage-LED-Signs-Verified-REVIEW-ADvantage-LED-Signs-Clients-feel-safe-confident-s-565740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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