• Report: #1171135

Complaint Review: Advantec Auto Repair

  • Submitted: Wed, August 20, 2014
  • Updated: Sat, August 23, 2014

  • Reported By: Jay — Chula Vista California
Advantec Auto Repair
2828 Adams Ave San Diego, California USA

Advantec Auto Repair, Sean Dang, business owner Company refuses to honor legitimate warranty repairs. Business owner personally attacks customers. San Diego California

*Author of original report: Former, bitter, DISGRUNTLED employee

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Description Of Work: 

 

On 10/03/2012, my suspension system was replaced. On 5/04/2013, or about 7 months later & roughly 4,400 miles, the driver's side strut had started making a "creaky" noise as I turn left or right. I went back & Gilbert confirmed that the part and labor was still under warranty and gladly swapped it out.

 

Yet less than a month later & still WELL UNDER 1yr/12k miles, the passenger's side had the same issue. I made my way back, & conveniently, Gilbert was no longer working there. Sean, THE OWNER, refused to swap out the part. Instead, he dismantled the strut off my car & "lubricated" it, to see if "solves the issue". [continued below]....
.....

 

At any rate, I gave it a few days & everything seemed fine until the issue returned. The noise was unbearable. It sounds like an old, spring mattress. I found a way to make precious time & returned to the shop. At this rate, Sean stood his ground, & still refused to replace the RIGHT strut that is STILL WARRANTED. I implored that switching out the strut will solve the problem. HE REFUSED.



 

Member Comments: 

This "repair shop" refuses to honor their "1 year/12k mile" warranty. AVOID THIS PLACE. I will also file a complaint to BBB. This business has the shadiest tactics and the owner constantly attacks customers that had given bad reviews on another "popular review" site(starts with a Y and ends with a P). Unacceptable! Calls his customers demeaning names; absolutely horrible business ethics!


This report was posted on Ripoff Report on 08/20/2014 02:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Advantec-Auto-Repair/San-Diego-California-92116/Advantec-Auto-Repair-Sean-Dang-business-owner-Company-refuses-to-honor-legitimate-warra-1171135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Former, bitter, DISGRUNTLED employee

AUTHOR: J. A. - ()

This person is a disgruntled, FORMER employee of the company. Please note the grammatical errors and misspellings. Pet Suites is and has been under new management. Do not let this false report turn you away. The company goes through stringent processes to hire caring individuals, that always puts the animals' needs before their own.

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