KitchenAid fridge stopped working a month ago-right before Thanksgiving. Called our local nice repairman who came out immediately. Verdict: needs new compressor. Unfortunately the nice repairman didn't/couldn't work for warranty repair so we had to call Sears/ A&E.
1st AE tech visit: "don't tell ME it needs a new compressor, I'll decide for myself" (3 hours later:) "it's a leak, I'll inject dye to find it, wait 24 hrs"
2nd AE visit: no show
3rd AE visit: (16 days later, different tech) " I don't see a leak, it's the compressor, I have to order one but when it comes in call this number and ask for me and I'll come out right away. I'm turning fridge off and leaving dismantled ice maker on top of it here"
4th AE visit: didn't happen as tech said, compressor arrived the next day but after two days of screaming at scheduler to get an appointment that same month, we tried to find another company. Unfortunately NO ONE wants to work KitchenAid warranty repairs except the losers at A & E.
5th AE visit: (7 days later, same tech as 3rd visit) guy arrives at end of the 8-12 window. At this point we have lost thousands of dollars in missed work hours between the two of us. Next time cheaper and easier to buy a new fridge, even though this one is only a year old. Tech completes compressor installation in an hour but then takes another hour to try to figure out how to print receipt. I had to leave as I was about to be fired for missing any more work. When I got home, fridge finally working after a month. However, ice maker is lying on top of fridge, mocking me. Rather than wait another 3 months for this to get resolved, we took the door off the freezer and installed it ourselves.
These words cannot express alone how much we hate this company. I experience violent tendencies whenever I hear their name. Stay away from them at all costs. Save your broken appliance to hurl at their storefronts, it's way more productive.
Just got the "customer satisfaction" survey email today. Big surprise, the link is defective and crashed my computer. I know their customer service motto now: "We're not satisfied until you're not satisfied."