ED Magedson – Founder
A&E factory service5600 penguin drive roanoke, Virginia USA
A&E factory service These people are a bunch of idiots!! roanoke Virginia
I bought a dishwasher from Home Depot about 2 years ago and with it purchased the extended warranty. Well, the arm that spins inside the dishwasher fell off. So I called Home Depot who gave me two choices of companies I had never heard of before to fix the part. I chose A&E by pure dumb luck.
I got a call from A&E saying I needed to be home during a 4 hour period. I called them back and asked for a more definite time the day they were to come out (more on there "coming out" later). They did narrow it down to two hours and said a guy would call me half an hour before coming out. I was running errands when the guy called to say "I'll be there in half an hour." So I rushed home to wait for him. After more than half an hour I get a call from a different guy who says the case was assigned to him now (huh?!) and that he doesn't need to come out since he knows what part needs to be ordered (yeah, more on that one later too). I thank him so much for making me go home for nothing. HELLO YOU IDIOTS. MY TIME IS JUST AS PRECIOUS AS YOURS!! He says he'll order the parts and someone will be out in a week to install the part.
Okay, deep breath. Stay focused. Could get better from here. Only it doesn't. So today the technician comes out to put the part in. Oh, of course I had to be home today too. I asked again for a 30 minute "before you get here" call. This dude calls me TEN minutes before he gets here.
He then tells me that the first guy from an entire week ago, ordered the wrong part. I am not particularly thrilled with this company by then and tell him so. "Oh I'm so sorry ma'am." "Don't worry, I'll help you out." Those are just two of the myriad of phrases this guy could have said. Instead he says.....nothing. Clearly he has no interest whatsoever in me being told to wait for a technician that never shows up or for having the wrong part delivered or for having to wait a week for ...oh yeah, nothing. He doesn't give a crap at all. Not one bit.
He says he will oder the correct part but that it will take at least TWO WEEKS. OMG are you friggin' kidding me?!! By this time I have had more than my fair share of this moronic company so I decide to call the 800-905-9505 number to tell them that my very first experience with their company has been a disaster. As usual, the call is routed overseas.
The one thing I CAN say about A &E is their consistency. They suck with their US employees AND they suck with their overseas ones too! I asked to speak with a manager and was asked "Why?" Me: "Because I have a complaint I would like to speak with a manager about." Them: "What is your compaint?" Me: " I would like to address that with a manager. Could I speak with a manager please." Them: "You can tell me your problem" Me: "OKay, I have series of problems. Could I speak with a manager now please?" Them: "you can only speak with a manager if you have a good reason." Me: "What? it has to be what YOU think is a good reason for me to speak with a manager?" Them: "Yes." Wow, great customer service. Not.
I finally speak with a "case manager" in the US who says she will file a complaint with their company (really? Ooh, I wonder what will happen. I'm guessing nothing) and suggests I call Home Depot back since I have an extended warranty. Done and did. Getting someone else to come out.
First impressions count A&E aka Sears. Your first impression with me is also your last.
I did tell the "case manager" that I would be letting everyone know about their lousy company. Consider yourself warned. Stay away from them. The company is LOUSY!! I'm busitng out big on this one to warn people!!
This report was posted on Ripoff Report on 03/05/2014 06:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/AE-factory-service/roanoke-Virginia-24018/AampE-factory-service-These-people-are-a-bunch-of-idiots-roanoke-Virginia-1128599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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