- Report: #1049104
Report - Rebuttal - Arbitrate
Complaint Review: A&E factory services
A&E factory services945 airport road lakewood, New Jersey USA
A&E factory services misrepresented services and are thieves lakewood New Jersey
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I called for service on my LG dryer.. i explained that i need the exhaust to the outside inspected as I felt it was either clogged or crimped (installed in small drawer frame area)
the person I spoke to made an appt for someone to come out and gave me a 3 hour window, never mentioned anything about charges
the technician calls an hour or so b4 he shows up, saying he will be arriving in about an hour and asked if I knew of the service charges, which i responded no.. he explained its a $75.00 service fee and parts and labor are additional, that was fine with me..
he showed up and told me that A&E does not check the exhaust that i have to do it myself or call someone else.. he would not leave without me paying the $75.00 plus tax, but, told me to call customer service and i would get a refund..
i did ask him why they made an appt for me knowing they dont do what i called for, he responded, it happens all the time, i dont care i get paid regardless
i have since been dealing with trying to get a refund for a month.. i was first told give it a couple days, than i was told they wanted to try to get the money from LG as its under warranty (this was not a warranty issue)
now, i was told, no refunds on service period..
my question still remains, why would they make an appt to come out to do a repair that they don't do??
the company is extremely incompetent.. they are inconsistent, they lie and they are one big rip off.. do yourself a favor and never call them for anything!!
This report was posted on Ripoff Report on 05/07/2013 01:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/AE-factory-services/lakewood-New-Jersey-07030/AE-factory-services-misrepresented-services-and-are-thieves-lakewood-New-Jersey-1049104. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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