- Report: #878595
Report - Rebuttal - Arbitrate
Complaint Review: AES
AESwww.aessuccess.org Harrisburg, Pennsylvania United States of America
AES Private Student Loan Lender Harrisburg, Pennsylvania
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Regardless of my financial situation, I scrape together what I can and my two AES loans are paid each month...however I still get harrassing calls and late fees. This happens every month, no matter what I do. They keep "mis-applying" payments and dispite the fact that I have proof that the checks were received and cashed in time...I have aquired late fees.
Earlier today, after receiving about 6 calls (I was at work and could not answer at work), I was able to answer the phone at about 7 O'clock... The representative was extremely rude and abusive... I explained that this happens each month and I am frustrated, etc... she insisted that I was lying and stated that I owed them for a late payment... I asked to speak with a supervisor...that wasn't going to happen.
I went round and round and despite the fact that I quoted the informatioin from my bank statement (proving I paid) the woman became more abusive. It is not a good practice to harrass customers even if they are late, since my payments have not been, I am even more disgusted. I wish they would pass a law that would allow people to completely dismiss private loans just so these people could go out of business...for lack of a better term... They stink!
This report was posted on Ripoff Report on 05/04/2012 06:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/AES/Harrisburg-Pennsylvania-/AES-Private-Student-Loan-Lender-Harrisburg-Pennsylvania-878595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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