- Report: #1172706
Report - Rebuttal - Arbitrate
Complaint Review: Affordable Appliances austin Tx
Affordable Appliances austin Tx1500 W. Ben White blvd. Austin, 78704 austin, Texas USA
Affordable Appliances austin Tx bad product and customer service and refuse to take care of their product while it is under the warranty austin Texas
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I bought washer and dryer from this place around June 11 and since the first day the dryer was not working good every week I have issue with it .
First of all when I bought it none explain to me the warranty that we pay for the part all they said it is 13 months warranty . lately seems to me only 30 day parts is their responsibility . when I asked them why guys none say that to me . there execute is it is written in the store wall and the website .
But as a customer I have the right to be given the information up in front
Anyhow I have about 5 time maintains came and around july they replace it after they replace it it worked one time and I went out off the city just came this last weekend and try to use it it was completely dead not working at all.
So when I call scheduled an appointment . when the maintains was about to come to my place he told me about that I have to pay for the part. this is the time when they told me about the part and I have to pay for it .
So I was surprised and was trying to explain to them this is not my fault none said that to me. Then their manger was so rude and shouting at me then she hung up on me I kept on calling them trying to . I went to the store. Then the manger was rude again . I agree to scheduled appointment and take responsibility after they being rude to me and treat me very very bad and threating me to go out of the store or call the police on me , while I was very polite and you can check with the lady who works in the front desk . I said to the manager ok scheduled Tuesday and will see from there. Then the manager again said go out of my store or will call the police no maintains for you we have the right to not give you any service and if you want maintenance to scheduled you have to pay 45$ up in front . which is not anywhere in their policy
Their appliances are bad and not working well and they stuck me with it since the first day it was not working fine its junk
I can’t pay to replace the whole inside part if the whole thing is not working. And when I call or go they kick me and said will call the police for u dont come back . i am still under the waranty
This report was posted on Ripoff Report on 08/27/2014 11:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Affordable-Appliances-austin-Tx-/austin-Texas-78704/Affordable-Appliances-austin-Tx-bad-product-and-customer-service-and-refuse-to-take-care-1172706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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