- Report: #1062307
Report - Rebuttal - Arbitrate
Complaint Review: AFLAC
AFLAC1932 Wynnton road columbus, Georgia USA
AFLAC AKA Christina Burgman took $460 and columbus Georgia
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My policy originally began on 9/12/12. Due to mishandling of my policies, both were terminated sometime shortly after due to non payment. I was covered under my employer’s group policy as an employee at that time and was being deducted every month to pay on these policies. My employer resolved this matter In March 2013 and both policies were reactivated in March 5th 2013. Note: My policies were only active at this time. I was unable to file a claim previous to this. On June 18th, only after inquiring about my short term disability policy because I became pregnant, I was informed by an AFLAC representative REF # Q01WC82 that both of my policies were again inactive/terminated. Caller stated it was because no payment was received for March, April, and May. I was advised to call my employer. I spoke to the Human Resources Director at Wellington Retreat on this date, who informed me that they have proof of invoices paid to AFLAC through 4/1/13. Furthermore, she called AFLAC Ref# Q01WDY5, again payment on their end was verified. Please note: that on March 18th, I called into AFLAC and enrolled in AFLAC ALWAYS. I provided a VISA credit card and was ensured that payment deductions would be taken once my employer made their last invoice payment, which should have been in April’s invoice. To my knowledge, payment was being made on my VISA. I have documentation to prove this.
I also spoke to a supervisor at AFLAC customer service, Mr. Troy Coler REF# O010B0C on this date, in attempts to gather more data. He stated that my credit card information was removed from the system and therefore, my policy was terminated. Please be advised: I never removed my credit card information from the system nordid I receive information that my policy would be terminated or that it terminated.
Lastly, I spoke with Kristina Bergman, who is an AFLAC sales representative that originally enrolled me in these policies. She is aware of the continuous mishandling of my health care and offered me a sincere apology on behalf of AFLAC. This company has caused me a tremendous amount of unnecessary stress to both me and my unborn child. Furthermore, I do not feel comfortable having my health care in your hands. I believe the mishandling of my health insurance has been quite harmful and a serious matter.
At this time, I requested a FULL REFUND of payments provided since 9/2012. I have paid you roughly $500.00 and have had my policy inactive throughout the duration of my policy beginning in 2012. There was no way for me to ever file a claim even if I wanted to. The constant confusion and mishandling as led me to believe that this company is not representing themselves as promised. Also, I never received any kind of notice from AFLAC that my policy would be terminated.
On 6/27/13, I spoke with Escalation Services, Lakisha M. who informed me that my request has been DENIED. My refund in the amount of $500. 49 is being denied stating that, “I could have filed a claim in that time.” The fact is, I couldn’t have filed a claim because my policies were inactive. Furthermore, They stated “they apologize that the system failed and did not register my Visa Credit Card for AFLAC always and therefore, my policies was terminated.” So because their system was not operating correctly, they have taken a large sum of my money and have left me with no coverage. At this time, I am again, requesting a full refund. I sincerely hope you will resolve these matters for me.
I'm 25 weeks pregant and out of insurance and a lot of money now.
This report was posted on Ripoff Report on 06/26/2013 01:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/AFLAC/columbus-Georgia-31999/AFLAC-AKA-Christina-Burgman-took-460-and-columbus-Georgia-1062307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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