Agero Cross Country Motor Club They forced our company to pay for damage that we did not cause Medford Massachusetts

What you described is a very common thing with Agero.  One time we were asked to tow a vehicle from a house to a dealership because the customers son crashed it.  Most of the damage was on the passenger side including 2 flat tires and 2 broken wheels.  The car was a Hyundai that uses the through the bumper screw in tow hook.  The car was carefully winched up onto the flatbed using the tow hook that came with the vehicle, and at no time did we need to go under or behind the bumper.

Several weeks later we received a damage claim from Agero stating we ripped the customers bumper off.  We gave them our side of the story, and they supplied us with pictures from the customer.  The pictures showed absolutely ZERO damage in them.  They were just pictures of the completely intact front bumper from several different angles, clearly showing that there was not any damage whatsoever to it.  Agero TOLD us that our driver must have caught the bottom of the bumper with one of the hooks when going underneath the car and ripped it off.  There was clearly no damage in the dozen or so pictures they sent us, and we were never under the bumper at all with any hooks or anything, but they deducted over $600 from our next check because of it and there was nothing we could do about it.

We have had several other damage claims, but thankfully most of them were correctly determined to be attempted fraud by the customer.  There have been others that we were forced to pay for, but this is the most memorable one because I was the driver who did that tow.

I know Agero won't do anything to help you out in this case, but you could take legal action against their customer for fraud.  They crashed their car and filed a false claim that your company caused the damage to it.  That's fraud no matter how you look at it, and your chances in court are much better than your chances getting your money back from Agero.