- Report: #1071498
Report - Rebuttal - Arbitrate
Complaint Review: ahappydeal.com
ahappydeal.com aHappyDeal.com - Beware Shen Zhen Internet
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In November 2012 I bought tablet computer from ahappydeal.com, I encountered a problem in March 2013 (4 months after my purchase) and experienced very disappointing customer service. Product was a Cube tablet computer 10.1 screen Model U30GT. It would not accept a charge and would not operate, so after contacting support.ahappydeal.com I was advised the unit must be returned for repair rather than providing a replacement. The return shipment was lost after entering China, some 8-10 weeks later they offered a $150 refund ($52 less than I paid) or for another $50 would provide a new replacement tablet.
I opted for a new tablet but after another 6 weeks and several inquiries they sent a used tablet as replacement, claiming it was refurbished (not true air bubbled under the touch surface). Repeated communications with support.ahappydeal.com failed to lead to a satisfactory answer solution on why they did not provide a new replacement or why they sent a used tablet without any prior notification.
Some five (5) months after the original problem, their last settlement offer was that if I would return the used tablet at my expense ($61.85), they would provide a refund of $160.00. Accepting that offer would represent spending a net $177.00 with aHappyDeal.com without any product at all. So, I am keeping the used tablet as a reminder of a lessons learned in purchasing from aHappyDeal.com and sharing my experience in hopes of preventing others from encountering a similar loss.
This report was posted on Ripoff Report on 07/30/2013 04:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/ahappydealcom/internet/ahappydealcom-aHappyDealcom-Beware-Shen-Zhen-Internet-1071498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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