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Report: #1334069

Complaint Review: Aimersoft - Laguna Woods Internet

  • Submitted:
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  • Reported By: Lynda P — Laguna Woods California USA
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  • Aimersoft 2233A Via Puerta Internet USA

Aimersoft Did not honor their refund policy Internet

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On 9/22/16 I purchased the Aimersoft DVD RIpper for $35.95 and was dismayed to find that it did not do what I thought it would.  On the same day I purchased the Aimersoft Ultimate for $49.95. I notified Aimersoft immediately.  According to their refund policy I could substitute a correct program for an incorrect one.  Policy is written as follows:

 Purchase of a ‘wrong product’, and then purchase the correct product from our company. In this case, Aimersoft will refund the price of the wrong product for you if you have no need for it. 

I ended up emailing Aimersoft 6 times to request a refund.  Three times in response to their purchase email and three times on their "Contact Us" site.  The only response I received was their generic "Thank you for contacting Aimersoft".  No mention of my request.

I have written a review on the BBB site where I was only one in a long line of others complaining about the same thing.

Aimersoft is a ripoff and a very unethical company.

This report was posted on Ripoff Report on 10/19/2016 05:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aimersoft/internet/aimersoft-did-not-honor-their-refund-policy-internet-1334069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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