• Report: #1141349

Complaint Review: Air Breeze Heating & Air Conditioning Inc

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  • Submitted: Thu, April 24, 2014
  • Updated: Mon, May 12, 2014

  • Reported By: One Very Dissatisfied Customer — Sherman Oaks California
Air Breeze Heating & Air Conditioning Inc
6746 Yarmouth Avenue Reseda, California USA

Air Breeze Heating & Air Conditioning Inc Lior Shany I got ripped off , paidf over $6000 for A/C unit that stopped working and company did not help to fix it Reseda, California

*Author of original report: RUUD/ REEM COMPANY

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 I would not recommend these guys to anyone. Stay away.
Do business with anyone else but Air Breeze. Plenty of good people in the Valley.

I got ripped off big time , paid a lot of money  for very expensive A/C and Heater unit, cost me almsot $6,000 and to install on the roof , which was suppposed to last me for at least 15-20 years, as i was pomised.

Now , it's lmost summer time, i am facing hot temperatures and broken 3 ton A/C unit that this guy does not want to fix.

He pished the product that he does not stand behind. i cannot afford paying another 5-6K.

He also placed photo of A+ logo for Better Business Bureau, however, he is not accredited, I checked and he has no official rating. That is illegal to use BBB logo to show higher rating than you really have. So it's a lie too.

We waited for over 2 months, and I gave him all the chances to make it right. [continued below]....

..... He did not. he does not stand behind his work or the product he sold.

The owner of this place is very difficult to talk to or deal with, he does not answer my calls , nor replied to my initial letter.  I spoke with his secretary  Anastasia on numerous occasions and she promised to get back to me. However, nobody did.

I asked for a refund of the service inadequately done and for the job that we paid for, that was unfinished. We paid $125 for a service call, he was supposed to fix the A/C and Heater unit , that he sold to us in the first place, the unit that was supposed to last for many years to come.

We made initial call to inform the owner, LIOR,  that the central A/ C unit he installed for us is not working. It is a combo Air + Heater . We informed him right away that both HEATER AND A/C are not working at all.

This was his own recommendation, the model we spent almost $6000 for , which was supposed to last for at least 12-15 yrs. many years to come. He told us it's the best thing on the market, and we trusted him.
My old unit was working since we moved in and lasted for at least 20 years.
This was more powerful and he told me had copper piping that would last for a long time. So what happened ? I am very disappointed. Professional, who deal with these very day, should know which models are better.   He advertised this model  quite heavily and I was finally convinced. I'm no fool. I shopped around, I called 3-4 other companies and got estimates. Lior pushed for this particular model, 14 seer, more expensive than others, he convinced us that this is the one to go with, not the Sears, not American Standard, he stated RUUD is the best on the market today. Made in USA. What a disappointment. Perhaps he gets kick back from them.  
But now he washed his hands and says the warranty expired, we have to pay for a new one. He does not stand behind his product that he sells . You can't trust these guys, i'm telling you, folks, run away....

I was yelled at, he threatened to sue me, if I post a negative review.   I said , I'll wait for appropriate time and give you chance to resolve it , and I could not wait any longer. I also said - you cannot sue someone who is sharing his HONEST opinion on line and sharing his truthful  EXPERIENCE with this business.  

He could care less that the summer time is coming and my family is faced with coming very high temperatures, without A/C , it'll be a torture.

When he showed up the first time to determine how to fix it and how much it will cost, Lior quoted me $125.00, we had the verbal agreement, I had no doubts at that time it will be fixed.

Later that week he sent a technician, who told us he was a temp, and he was no longer employed there only few weeks later. He wanted to charge me more, it became $139.00. We paid exactly $125 as was quoted .

However, the tech he sent me was a temp, incompetent, did not complete the job he was paid to do. After he left the heater was still not working, I was hoping they'd return. They never did. A month later, the A/C again went out and he refused to take my calls or to fix it .
I wrote a letter, either give us the money back , so that we can go on and hire a professional or come and fix it for free, since we already paid for the service.


This report was posted on Ripoff Report on 04/24/2014 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Air-Breeze-Heating-Air-Conditioning-Inc/Reseda-California-91335/Air-Breeze-Heating-Air-Conditioning-Inc-Lior-Shany-I-got-ripped-off-paidf-over-6000-1141349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

RUUD/ REEM COMPANY

AUTHOR: One Very Dissatisfied Customer - ()

 Same experience I had.    I was sold on hi efficiency unit 14 seer, that supposed to be more economical  and would last for years.

 

Local guy ( authorized dealer of Ruud ) also installed it for me.

 

Few years later this stopped working.

 

I paid for another visit $125.00 for them to fix it.

 

I got no result what-so-ever.

I called company, they refered me to some local distributor who does not want to take resposibility

 

So what happend ???  Supposed to be good old US comnpany , who said they would stand behind their product.

I am facing a hot summer and my combo unit - AC+ HEATER 3 ton  is non-operational

 

I'm using regular fan now

 

Company is fraud, they do not support their product. Warranty is limited and after 3-4 years the unit goes bad

 

When my old 'crappy " unit was working for over 25 years.

 

Their autorized dealer/ installer was showing me brochures that i still have, saying how wonderfull this RUUD unit is

and superior to any other out there.

 

Company does bnot desrve to be doing business in US.

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