- Report: #1075881
Report - Rebuttal - Arbitrate
Complaint Review: ajrichies
ajrichiesNew York, New York USA
ajrichies A J Richies fast talkers with no follow up atlanta Georgia
*Author of original report: not a rebuttal but an update
*Author of original report: a j Richies is located in New York, New York
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The company advertised one of the lowest prices for a new Canon Sl1 camera body. They show $425 with no shipping cost. By the time the sales work is over the bill was up to $618. I asked for a printed invoice to go over the details of just what I was getting for the money. Two e mails were sent promising this information. Finally after writing and calling, I got an invoice 24 hours later. It showed $609 for the $425 camera, no charges for some cleaning kit and special battery and $9 for the (free) shipping. No explanation of what was included to get to $609. I called the store 6 times, tried all 3 departments. I was put on eternal hold each time. Once I was passed to 3 differnt voices each putting me on hold for the next. Finally I attempted to cancel my order and then they would just hang up on me or not take the new call. I guess they recognized the number.
I called my credit card company who will be cancellling the order for me.
It is not so much how quickly they moved the price in their fast pitch, but the refusal to let you look over the details of what was included, why was there a differntial in price and why they charge things like shipping which was supposed to be free or added some special insurance to the shipping in case the camera was lost. If the camera is lost in mailing it to the customer, it is not the customer's responsibility to make sure it gets to himself.
These are fast talking big city boys who know all the tricks of quick phone pumps in price and getting a deal closed without telling you what you need to know.
I read that if you are not satisfied (you found you have been screwed) they want a 15% restocking fee, this is according to some other complaints on the internet.
I would rather do business with an Adorama or someone who will talk to you after the "close" and give you all the attention and explanation of the deal to begin.
This report was posted on Ripoff Report on 08/14/2013 03:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/ajrichies/New-York-New-York/ajrichies-A-J-Richies-fast-talkers-with-no-follow-up-atlanta-Georgia-1075881. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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