Complaint Review: AjRichies - New York New York
- AjRichies 244 5th Avenue Suite J-231 New York, New York United States of America
- Phone: 718-679-9937
- Web: AjRichies
- Category: Cameras & Video
AjRichies AJRICHARD.COM Warranty Woes! New York, New York
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When I could not resolve the warranty matter with AjRichie.com, I filed a complaint with the BBB in NY. As of now, the company has not responded to the BBB. Below is the info. I provided to the BBB. I hope no one else has to go through this!
Complaint
Against: AjRichie.com
244 5th Avenue Suite J-231, , New York, NY
Nature of Complaint:
Guarantee Or Warranty Issues - A dispute regarding the warranty coverage and/or terms
Problem:
I purchased a camera on 3/5/2012.
The purchase included a one year warranty. The camera started having problems in early August. I talked to AjRichie.com (also can be found under AJRICHARD.COM). They confirmed it was under warranty, but it had to go to Nikon for repairs. I was provided the Nikon shipping information, and sent it out on 8/24/12. It cost $39.52 to ship it to Nikon via UPS. Nikon sent me an email informing me that there would be apx. $253.00 worth of repairs as it was NOT under warranty.
They told me the camera was refurbished and that the warranty only covered the first 90 days. I have tried to talk to someone at AjRichie's to resolve this matter, but they stated Nikon sets the warranty terms. When I call AjRichie, I am put into a Customer Service voicemail, but have been unsuccessful in getting anyone to address this issue. I feel that AjRichie
provided false information regarding the warranty. I would also like to mention that AjRichie never mentioned the camera was refurbished when I was purchasing it in March. If it helps, my credit card shows a different number next to the
charge (718-679-9937) for AJRICHIES.COM. There is also another address I found on the website: 3518 Flatland Ave in Kings, NY 11234.
Desired Outcome:
I would like the camera repaired at no cost to me. I can provide the Nikon estimate information if that is needed. The easiest way would be to have my credit card refunded the estimated repair cost, and I will take care of the repairs. I would also like to be refunded the cost of shipping the camera to Nikon.
Product/Service Purchased:
Camera
Model Number:
D5100 with 18-55mm VR lens
Purchase Date:
3/5/2012
Date Problem First Occurred:
6/17/2012
Dates you complained to the company/organization
First Date:
8/17/2012
Second Date:
8/20/2012
Third Date:
9/27/2012
Name of Sales Person
Michael in CSR.
Purchase Price:
$799.94
Disputed Amount:
$292.00
This report was posted on Ripoff Report on 10/28/2012 11:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ajrichies/new-york-new-york-10001/ajrichies-ajrichardcom-warranty-woes-new-york-new-york-961173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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