• Report: #564013

Complaint Review: Alamo Rent A Car

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  • Submitted: Wed, February 03, 2010
  • Updated: Fri, February 05, 2010

  • Reported By: DAVE — LOUDONVILLE New York United States of America
Alamo Rent A Car
Orlando international airport Orlando, Florida United States of America
  • Phone: 800-935-0112
  • Web:
  • Category:

Alamo Rent A Car, Charged me for tolls I never went through. Orlando, Florida

*Author of original report: How do I contact Employee that left message?

*UPDATE Employee: We want to help

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I rented a car through Alamo rental a car at the Orlando airport last August.  A few months later in January I received a notice in the mail saying I had a toll violation .  The toll violation was $1.25 and their fee for handling it was $10.00.  I called the number on the letter as I did not run any tolls.  The lady said its all automatic we pay the toll and charge you.  I explained that I did not run any tolls and asked who I could talk to.  She gave me the number to Florida Highway.  I called them and they asked for the plate number and time of violation. I gave that to them and they said that the plate number had not received a toll violation on the date in the letter or at any time. 

I called back to Alamo they said they would look into it and get it straightened out.  Two weeks later I get another letter "second request for the money" I called again and explained to the girl the whole story.  She said she would check it out and have some one call me. Guess what I got the other day another request for the money but never a call back from someone who has the authority to spend $11.25 to fix the problem. I called again this Monday they told me they would call by Tuesday it is now Wednesday and no call.  My letter should be here in about a week. I will never rent from Alamo again.  If you receive a letter about a toll you didn't run don't bother calling they will never return your call or emails.

This report was posted on Ripoff Report on 02/03/2010 12:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alamo-Rent-A-Car/Orlando-Florida-/Alamo-Rent-A-Car-Charged-me-for-tolls-I-never-went-through-Orlando-Florida-564013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

How do I contact Employee that left message?

AUTHOR: DAVE - (United States of America)

What is your contact information? my contract was 417xxxxxx you have my contact info as I left it 3 times now with no response.
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#2 UPDATE Employee

We want to help

AUTHOR: Bryan - (United States of America)

Hello, I work in the citations department and would like to help you resolve this issue.  Please contact me at your earliest convenience. 
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