- Report: #1119749
Report - Rebuttal - Arbitrate
Complaint Review: Alamo
Alamo725 S HARBOUR ISLAND BLVD TAMPA, Florida USA
Alamo Charged credit card for damage WITHOUT sending me report as promised! TAMPA Florida
*Author of original report: Local branch not cooperative
*UPDATE Employee: Alamo Cares
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The story is, my gf and me rent a car at Tampa airport for only one day on Jan 2014. The airport garage was dark, and the representative didn't offer to check the vehicle condition before driving away. We were hungry for food so forgot to do so. I admit, my bad. On the second day when we returned the car at a different location, the staff found a ~4-inch long scratch on the body, and claimed it's my responsbility. Certainly I didn't damage the car, but it left unclear whether someone else did during my posession, or it's simply existed before my posession, although their was no record of the damage in their system (who knows how well they update such info). Again, I admit it's my bad, didn't buy insurance for the 24-hour period.
Because we were in a hurry for a cruise, we left credit card number, a deposit for $500 for the repair. The representative promised there will be detailed report of damage estimate and cost estimate for us. And he said he will call after we finishes the cruise trip, which sounded nice. However, after 3 weeks, no calls at all, and the transcation of $500 was processed.
I don't think it's fair for them to charge the money before contacting me to reach an agreement on the numbers. He tricked us saying it would be more or less than $500, and the actual number depends on the report by adjuster. And in this way, they got the money already, leaving me with no chance to dispute the claim. I should have the right to accept or dispute the final charges. And I don' think charging without any written report is valid in my case.
This report was posted on Ripoff Report on 01/30/2014 08:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alamo/TAMPA-Florida-33602/Alamo-Charged-credit-card-for-damage-WITHOUT-sending-me-report-as-promised-TAMPA-Florida-1119749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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