Read that fine print! They lock you in for 3 years and YOU can't cancel for ANY reason!
When I called at the end of my 3 year contract to stop services they said I had to fill out a form and send in the equipment before I could cancel. They failed to tell me it had to be with in two weeks of my contract ending or it would renew for another year automatically. It took them 3 weeks for the packet to cancel arrived and wouldn't you know it, it was also past my 2 week grace period. So they billed me for $300+ to pay out my auto renew contract.
Mind you, I was a customer that paid every month, never had a call into the company for any break ins or even false alarms. In my standards I was a exemplary customer. They didn't care. Customer Service was a joke - they could care less and even said I would be sent to collections and in Canada it would be worse so the gal said "its better if you just pay the outstanding balance". For what? I had to pay for services that I no longer wanted, needed or had the equipment for???
I filled out the paperwork, wrote my letter of disappointment in the product and canceled my services. They continued to send me invoices for $300+ with wrong dates of service. I ignored them because I did everything right, but because they had a convoluted return/cancellation policy I had to pay for services I did not want.
6 months after I get a phone call from billing department telling me I was $187.46 past due, when I asked about the $300+ bill they kept sending me she claimed it was only for the $187.46. So if I had paid the invoice amount I would have been out an additional $125+
I believe these people are bullies that do not understand customer service. They get local broadcasters to "pitch" their product so people feel it's a good choice. They have no morals and only want peoples money EVEN if they don't provide services. DO NOT USE and READ before you buy.
I won't go into the installation guy, a 1099 sub contractor that pulled up in a rusted car with broken windshield, un-kept hair and appearance that came from Wisconsin to install my alarm in Minnesota. He plugged my toilet and didn't tell me so I found out about 2 hours later when I stepped in water.
Not the kind of company it projects in advertisments