• Report: #68527

Complaint Review: All My Sons Movers

  • Submitted: Wed, October 08, 2003
  • Updated: Tue, June 15, 2004

  • Reported By:Croton on Hudson New York
All My Sons Movers
2 Lawrence Street Ardsley, New York U.S.A.

All My Sons Movers RIPOFF, Deliver when they feel like it, missing and damaged items, double billing, you never hear from them again. Ardsley New York

*Consumer Comment: I Had The Same Experience with Ardsley All My Sons

*Author of original report: finally received my check from the insurance company for the damages

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Anthony Milano of All My Sons Movers came to my New Rochelle home and gave me an estimate for $1975 to move my apt contents to All My Sons storage facility in Ardsley NY for one month and then to my new apt in Croton on Hudson NY. This price included the p/u, shrink wrap & blanketing, take apart bed, kitchen table, grandfather clock, etc., one month in their (AMS) storage, and then deliver to my new apartment & set up the bed, table, clock, etc. We discussed in length replacement insurance. Anthony assured me AMS was a top notch company & the price he quoted was firm. He further told me $1100 would be payable upon p/u and the remaining $875 when they delivered my things to Croton.

AMS picked up my things on August 4, 2003. The driver, Rick, and his crew were very polite, seemed to know what they were doing, and when they were done for the day, they wanted $1615.24. This was much higher than Anthony's quote. I was charged $302.64 for boxes, a number that I can't reconcile, but Cathie in the office said she would check into that amount for me (but never did).

AMS was supposed to deliver my things on Tues 9/2/03, but they didn't. And every day they told me they were coming the next. Meanwhile I slept on the floor 4 nights until they delivered 9/5 Fri afternoon. It was a different crew that delivered my things, and they couldn't set up the grandfather clock & other items. (Said Rick would have to come & do it.) And when they delivered they didn't have all my things.

Missing: 1 corner piece of a 5-piece wall unit (5' high), my living room carpet & padding, hope chest, front panel of upright vacuum (rendering vacuum useless). They picked up 8 dinette chairs, but only delivered 6 -- and two of them were broken. A week or so later they deliverd the other two chairs, which were also broken. 4 of 8 chairs broken. It took over 3 weeks to get all my items delivered, in piecemeal, from AMS.

Many boxes were smashed -- as were the items in them. Many pieces of furniture were broken; sofabed ripped in two places (both on corners), table corner smashed, moldings broken off antique round table and antique hope chest. Cracks and chunks missing from my living room, dining room and bedroom furniture. Corner of grandfather clock crushed. Record Turntable broken (& AMS packed it). The list is lengthy.

At delivery, AMS wanted another $1200 to unload my things (this amount even after a $250 credit for my inconvenience). I questioned the $200 storage fee w/John, the boss in the office. I was in storage for only one month, I pd $200 at p/u, and now they were double billing me. He acted like he was doing me a big favor by removing the duplicate charge. I had to pay the $1000 (which I charged) before they unload my things. (for a total of $2615.14, $640 more than the estimate).

As they were unloading me and I was seeing broken & missing items, I was told that I would need to contact the office & file a claim. I did. Cathy told me she is the claims adjuster/office manager. She was the one who kept setting up times for my missing items to be delivered, and rescheduling, and further rescheduling. Then she was the one who kept scheduling when she would come to my home to assess the damage and arrange for repair/replacement. She told me "Murray" was a magician when it came to repairing things. But I wouldn't know because I never saw Murray, or Cathy for that matter.

Many appts were made and none kept. I stayed in many days & nights waiting for Cathie. It is now 5 weeks since my move and no one has been here to assess my damages. I spoke w/John this past Sunday. He acted surprised that Cathie hadn't come to see me yet. He said he would come himself the next day, but we were "disconnected" before he told me what time. But it didn't matter anyway, because it is now Wednesday and I still haven't seen or heard from anyone at AMS. Not the boss, not the office manager/claims adjuster, not the person who originally sold me the false bill of goods on AMS. And I have spoken with & left many messages for each of them.

I have boxes of broken items in my home. I have broken furniture, broken household items, I was overcharged for my move, I slept on the floor for 4 nights waiting for them to deliver (& I am a disabled senior). I couldn't vacuum for 3 weeks because they still had the front panel to my vacuum. The mess - the disrespect - the inconvenience - the cost.

All My Sons does not stand behind their work. They take your money, dump your stuff, and then don't have the decency or respect to even return phone calls. I am reporting them to the BBB, Dept of Consumer Protection, D.O.T., and any other agency that will accept a complaint. Accidents happen, but 5 weeks of being disrespected & ignored is deliberate and should not go unnoticed.

Also, I was charged $425 by my previous landlord to repair damages caused by All My Sons to the hallways when AMS moved my belongings out of my New Rochelle Apartment. I guess the holes in the walls explain the crushed, broken, and ripped corners of my furnishings. That brings the total of my moving expenses to $3040.14, $1065 over estimate -- not including all the damages caused to my belongings.

If anyone has any suggestions for further recourse, please let me know. And by all means, please let anyone you know out there who is moving to USE ANYONE EXCEPT ALL MY SONS MOVERS.

Croton on Hudson, New York

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This report was posted on Ripoff Report on 10/08/2003 11:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/All-My-Sons-Movers/Ardsley-New-York-10502/All-My-Sons-Movers-RIPOFF-Deliver-when-they-feel-like-it-missing-and-damaged-items-doub-68527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

I Had The Same Experience with Ardsley All My Sons

AUTHOR: N.G. - (U.S.A.)

So sorry to hear what they put you through. Unfortunately, I and many others had the same horrific experiences with Ardsley All My Sons. They failed to show up to my home with no notice two times. When they did finally show they were unprepared with tools, to reconstruct my furniture. Many of my belongings were missing, destroyed or badly damaged. They also brought many items to my home that belonged to other clients. Needless to say, mine was not the only lawsuit against them when I took them to court. John Kiousenterlis, the owner, tried to settle out of court by offering me $400 and a new 27" TV that he "found" in his warehouse as his top offer. Rather than accept goods stoled from other clients I sued and won a settlement of $1,918.83. This judgement was issued on April 30, 2004. Mr. Kiousenterlis refused to pay until I stop warning others first.
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#2 Author of original report

finally received my check from the insurance company for the damages

AUTHOR: Susan - (U.S.A.)

I originally wrote this report in Oct 2003. I would like to update it now, but couldn't find the appropriate place to do so.

It is not 3/29/04 and I have finally received my check from the insurance company for the damages incurred from my September move. The insurance company, Six & Gevings, were a delight to deal with. It took a long time, but the matter is finally resolved. I personally received almost $3,000 for damages, and the Furniture Medic who did the repairs to my furnishings was paid almost $1500. As far as I am concerned, this matter is finally closed. Thank you for giving me a place to vent my frustrations.
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