- Report: #1087131
Report - Rebuttal - Arbitrate
Complaint Review: All Phase Business Supplies Inc
All Phase Business Supplies Inc1920 E. Gladwick Street Rancho Dominguez, California USA
All Phase Business Supplies Inc The Thermal Paper Bandits, deceitful sale authorizations, harrassment of office employees to authorize shipments Rancho Dominguez California
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The Thermal Paper Bandits, I call them. I took over managing my husband's practice after beeing embesseled by the previous office manager. I inherited some of her bad choices of companies she dealt with. My records go back to 2009 in which supposedly the previous employee had made an agreement with All Phase Business Supplies Inc. for the purchase of a large quantity of thermal paper for the verifone credit card machine. (You might skip to the end now) I paid an invoice in 2009 for $217.21. In 2010 after dismissing the manager I agreed to a purchase which I believed would finalize our agreement for $231.29. In 2012 after turning down numerous attempts at shipment authorizations from All Phase
I again was told by the All Phase's account receivables customer service representative, that if I agreed to a final shipment of 16 rolls and paid the $232.37 balance she would finalize our balance of rolls agreed upon back in 2009. I paid the invoice in January of 2013. The shipment arrived and I still had plenty of paper left, as we do not get a lot of credit card payments. February I get a call from the sales department telling me "I don't lie ma'm" that the shipment had not been complete and as busy as I was, I authorized the shipment. Within a few days a received an Invoice which said FINAL FOR FISCAL YEAR 2011-2012 for the amount of $232.91 due on March 28, 2013.
I innocently thought that payment had not been posted yet, as I had just paid $232.37. A .54 cent difference which I did not notice at a quick glance. I ignored the bill and March 20, 8 days before the invoice was due they sent a statement which at this time made me angry as I realized that there was no mistake, this company relies on a salesman that tricks, lies, connives and will hang-up on you if you comfront him with his deceitful approach. This company's salesperson, the same one, would call over and over again taking up time from my staff implying that it was something that I was not addressing. Messages, over and over again through the answering service, through the front office staff, the back office staff, messages on my machine, all allegating to something that the "Office Manager" needs to address.
It is implied that the agreement was made and obviously it wasn't you, but yet you have to honor it. By the time you realize you've been swindled the 10 day return policy has gone by and when you complain they point to the back of the invoice and tell you to there is a "restocking fee" for returned merchandise. You know if you return it, they will never credit you, loose the merchandise and you still have to pay for it. So you keep it. I even erronously received an invoice inteded for another doctor's office for a much higher sum. In my anger I turned to the internet and googled the company much to my surprise to see at the very top several RipOff Reports. I guess missery loves company. The moral of the story is if you are running a small business, don't be intimidated by fast talking salespeople. They will always be out there, but just say NO THANK YOU and hang up. Mr. All Business Supplies Inc.
This report was posted on Ripoff Report on 09/25/2013 12:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/All-Phase-Business-Supplies-Inc/Rancho-Dominguez-California-95482/All-Phase-Business-Supplies-Inc-The-Thermal-Paper-Bandits-deceitful-sale-authorizations-1087131. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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