- Report: #830796
Report - Rebuttal - Arbitrate
Complaint Review: All-Power America
All-Power America13980 Mountain Ave Chino, California United States of America
All-Power America All Power America; AC Warranty; A C Warranty Importers / distributors of cheap junk from China, they farm out their warranty service to try to blow you off. Chino, California
*Author of original report: Note to Ken
*Consumer Comment: Followup to previous report
*Author of original report: AC Warranty / All Power America settles
*Consumer Comment: Well, "Toad Kisser"....
*Author of original report: Addendum to report on All-Power America
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I'm amaized that I seem to be the first to report this company here!
Generator Model APG3004C is .promoted on the cadrton as 1,000 watt surge, 800 watt rated - but the warranty rep told me the outlet was only rated at 4 amps- barely 480 watts and that it was MY fault that the machine failed (at only 580 watts! Just over half the "rated" load)
The carton also said it would run for 8 hours on 1/2 gallon of gas, but at the above load it ran out of gas after only six hours.
If I had checked them out at Amazon dot com I NEVER would have bought that piece of junk!
All-Power America is a distributor of (among other things) cheap "Made in China" generators that are promoted using false or misleading advertising. The owner's manual is terribly deficient as well. [continued below]....
The machine was terribly noisy and vibrated something terrible. The power cord was repeatedly shaken loose and the poor connection apparently caused the cheap plastic outlet to melt. Fortunately, nothing caught fire!
When I tried to get the name and address of an "Authorized Service Center" I was given the run-around and denied that information. When I tried to claim warranty service I found myself talkng to "A C Warranty" (Chino, CA), who, it seems, is dedicated to deflecting warranty claims by what ever means possible.
After I made threats of legal action, they finally sent me a prepaid UPS tag to return the unit - that was done on January 20, 2012. As of January 29 I have heard nothing back. No surprise there, as it took nearly a week just to get them to send me the shipping tag. I STILL don't know where - or IF - there is an "Authorized Service" facillity!
I emailed their "Customer Support" URL early on and STILL have had no response!
I have found the following phone numbers and addresses related to my troubles with this company. Please note that some of the phone numbers given for All-Power America are answered by A C Warranty:
All-Power America, 13980 Mountain Ave. Chino, CA 91710. Office: 888 988 2299, 626-855-0840 and fax at 626-855-0340. Service Center 888 896 6881 web address: www.allpoweramerica.com
Contact All-Power America, at 626-961-5640 (note that this is NOT the number THEY give on their website!)
My full - very sad - story is available at gabbyjim dot com:
This report was posted on Ripoff Report on 01/29/2012 04:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/All-Power-America/Chino-California-91710/All-Power-America-All-Power-America-AC-Warranty-A-C-Warranty-Importers-distributors-of-830796. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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