- Report: #1117240
Report - Rebuttal - Arbitrate
Complaint Review: All South Federal Credit Union
All South Federal Credit UnionColumbia, South Carolina USA
All South Federal Credit Union The Customer is Always Wrong and They Tell You That Columbia South Carolina
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Absolute worst bank ever. Never stocked up on deposit envelopes. Try to charge you fees constantly. The staff will not help you if you call. They will send you to an automated system. Every issue takes hours. You, the customer, are always wrong.
Their technology is old, so if they have customers in the branches and don't put your deposit in by hand (because they have other customers and were waiting on them is what I was told) and your automatic debit comes out, they try to charge you fees. They tried to charge me $120 in late fees AFTER they deposited my money and THEN automatic drafts came out. You could clearly see that the deposits went in before the automatic drafts. So you basically have to be there in person, during their (and your) business hours Friday if any automatic payments are to come out on a Monday. Then they tell you it's not thier fault that you didn't have the cash in the bank.
Truely awful customer service when there are banks all over that have new atm's where your cash deposit goes in immeadiately and then you don't have to spend hours on hold waiting to be told that you should have put your deposit in on a Friday before 5. They tell you they're doing you a "favor" by putting $60 back in the account and your being unreasonable to want all your money back. RIP OFF. I told them that there were banks that had new technology like the aformentioned and thier answer was "well they're bigger than us." Yep. And they have my business now.
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This report was posted on Ripoff Report on 01/21/2014 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/All-South-Federal-Credit-Union/Columbia-South-Carolina-29206/All-South-Federal-Credit-Union-The-Customer-is-Always-Wrong-and-They-Tell-You-That-Columb-1117240. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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