• Report: #358068

Complaint Review: All Year Cooling & Heating - All Year Electric Inc. - Tom Smith Development Inc.

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  • Submitted: Fri, August 01, 2008
  • Updated: Sun, October 28, 2012

  • Reported By:Colorado Springs Colorado
All Year Cooling & Heating - All Year Electric Inc. - Tom Smith Development Inc.
1345 NE 4th Ave Fort Lauderdale, Florida United States of America

All Year Cooling & Heating REVIEW: All Year Electric 100% commitment to customer satisfaction. All Year Electric Inc., All Year Cooling & Heating, Tom Smith Development. past and current approach to business is focused on providing the highest industry standards for their customers. All Year Electric Inc., All Year Cooling & Heating, Tom Smith Development pledges their commitment to Rip-off Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. All Year Electric, All Year Cooling And Heating, Tom Smith Development is Ripoff Report Verified Safe The Report posted here found to be bogus.

* : Happy with this company

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SPECIAL UPDATE: October 28 2012 All Year Cooling & Heating remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. All Year Cooling and Heating is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, All Year Cooling and Heating has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, All Year Cooling & Heating has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever All Year Cooling and Heating remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 All Year Cooling and Heating is Rip-off Report Verified

Ripoff Report REVIEW:

Editors UPDATE:

Ripoff Report REVIEW - All Year Electric, Inc and it's sister company, All Year Cooling and Heating, Inc.is a credible and professional organization dedicated to serving their clients needs. The investigation by Ripoff Reports determined that the allegations leveled against All Year Electric were unfounded and unsubstantiated. All Year Electric, Inc contacted Rip-off Report and asked us to check into this matter and check into the history of their company. Ripoff Report found that the company has a stellar reputation and is totally commited to the highest quality and value in the industry.

Positive Rating and Recognition has been given to All Year Electric, Inc. for its Commitment to Excellence in customer service.

Ripoff Reports review of All Year Electric, Inc. uncovers an ongoing commitment to total customer satisfaction. This means that their customers can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns. All Year Electric, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the products and services they offer and the support for their services.

One top executive of the company stated to Ripoff Report, that All Year Electric, Inc. corporate philosophy is based on the premise that All Year Electric, Inc. strives to add value in its products and services as they understand that a successful business model is based on value-added products, services, and customer care. Their mission statement says it all; "Our goal is to provide you with the best quality, value and professional excellence in the industry, guaranteed." Some of the other things Rip Off Report Learned in the course of it's investigation: All Year Electric, Inc was established in Ft. Lauderdale, Florida to serve the electrical and stand-by power system needs of residents and small businesses throughout South Florida. The business remains a family owned and operated company, and has grown many times over due to their commitment to value, quality, and service. That commitment continues to this day.

Also we learned that they have a friendly and knowledgeable staff of over 130 employees, some of which have been there 20 or more years. The companies A rating with the Better Business Bureau is a true testament to the dedication of its owner and employees to total customer satisfaction.

During it's investigation, All Year Electic provided RIp-Off Report with documentation showing that an insurance claim was filed and paid, and that the claims made in the Report below are completely false. We also learned that the homeowner insited the generator had to be started against All Years reccomedation, and the resulting damage occoured. This should have been on the homeowners insurance, but All Year took the initiative and filed the claim with its own insurance company and it was paid.

Rip-off Report has confirmed that All Year Electric, Inc. takes quality control very seriously. All Year Electric, Inc. has always put a lot of effort into its support team and client relation processes. Rip-off Report was pleased to learn that the companys past and current approach to business is focused on its pledge to total commitment towards client satisfaction.

All Year Electric, Inc. recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation All Year Electric, Inc. has proved to us they have a streamlined approach to problem resolution and a total overall commitment to customer experience.

In summary, after our investigation, which included discussions with All Year Cooling and Heating, Inc. Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.

Read about All Year Electric, Inc. see their websites and the services they have to offer.. .

Read more All Year Electric, Inc. Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. ...A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.,..

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

=====================

EDitors NOTE: With the many thousands of jobs preformed each year by All Year Electric Inc., All Year Cooling And Heating, Tom Smith Development., Rip-off Report staff fails to find any other complaints filed anywhere about them. After all, they have been listed on Rip-off Report at the very top of most search engines. If there was a real problem with this company, Rip-off Report would know.

All Year Electric Inc.,All Year Cooling And Heating,Tom Smith Development Inc. Damaged home when installing new generator, did not get compensation for damages, operating under anothers license Fort Lauderdale Florida

Customer's home damaged by generator installation and All Year Electric Inc. did not respond to claim. Mr. Iuen owner of Action Crane Service Inc. had purchased a generator for his home and Mr. Smith's company All Year Electric Inc. had agreed to install it. After the installation Mr. Smith wanted payment but Mr. Iuen wanted to see the generator work. Mr. Iuen had to demand that they prove it operated. The day of the test Mr. Iuen handed them a check they then started the generator only to watch smoke bellowing out of the home. They had damaged the electrical components in the home beyond repair (appliances etc.). Mr. Smith blamed the generator company, after the generator company inspected the machine and found that it had been improperly wired (the neutral was not connected correctly)

All Year Electric Inc. was able to fix the problem, however Mr. Iuen was forced to claim the incident on his homeowners insurance as All Year Electric Inc. would not respond for the damages. This incident will raise Mr. Iuen's home owner insurance since he had to make a claim. Mr. Smith collected about $4K for the generator installation and never offered any compensation for the electrical damages or the insurance claims. All year Electric operates under the license of Randy Miller which I believe would explain why they cannot claim the incident on his insurance which would probably not cover it anyway. I ask, does Randy Miller even know about this incident and if so would he care? So owner beware when shopping for an electrical company.

All Year Elect Inc. operates under anothers license, they make mistakes, they do jobs without pulling permits and they did not respond for their mistake. Good Luck with this company. Rick Estrada.

Rick Colorado Springs, Colorado
U.S.A.


This report was posted on Ripoff Report on 08/01/2008 08:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/All-Year-Cooling-Heating-All-Year-Electric-Inc-Tom-Smith-Development-Inc/Fort-Lauderdale-Florida-33304/All-Year-Cooling-Heating-REVIEW-All-Year-Electric-100-commitment-to-customer-satisfact-358068. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1

Happy with this company

AUTHOR: Joe - (USA)

My name is Joe, and my wife and me bought a home from Tom Smith Development back in 2007.  I couldnt believe this web page when I read it.  Im not the type of person that would even write to a web page like this, but my wife was searching for something on Google yesterday and found this and mentioned all this over dinner last night and I thought I should say something.


We cant tell you how happy we are with our house we bought from Tom Smith Development.  Everything he prommised was done right.  We love the place.  There was a few items like a closet door that didnt close right, but he fixed it right away. 


The general contractor was very helpful and at Tom's okay even did some stuff he didnt have too.  That was real nice.  Even my neighbor who bought a house from him didnt believe me when I told him about this site.


Last winter we had a electric generator installed by him too, and it went real smooth. The guys from one of his other companies All Year Electric did a fine job.  The inspections and all that went real good.  God willing we wont need it, but I know its ready because it turns on every week and does a test.  I also got them to put some extra outlets in the garage.  They did great and the price was real good.


I dont know where this fella came up with all this, but my wife and me think that this is all baloney.  Tom Smith Development built us a fine house, and my neighbor is real happy too.


If anyone would like to contact me about all this you can call me at (((ROR redacted)))


Thanks,
Joe, Ft Lauderdale Florida


 


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