- Report: #1053388
Report - Rebuttal - Arbitrate
Complaint Review: allergybegone.com
allergybegone.com BEWARE! THEY CHARGED MY CREDIT CARD BY NEVER SHIPPED! VERY RUDE!! Internet
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This is perhaps the worst online shopping experience of my entire life. If I could rate them ZERO stars, I would. Don't buy anything from this company unless you enjoy dealing with rude, incompetent people.
I ordered two air purifiers from them on May 5, 2013, totaling $738. I paid with my credit card and they sent me a cheerful order confirmation. A couple days later I saw that the charge went through on my American Express so I expected to receive the products soon. They never showed up, so 18 days later I went to their website to find out what happened. On the order status page, a small note at the top simply said "this order has been cancelled."
I sent them an email asking why and they replied saying that my credit card had been declined. I checked with American Express and sure enough, the charge had gone through on May 5. I called AllergyBeGone to ask why they cancelled the order when the charge, in fact, went through. An extremely rude woman named Rebecca wouldn't even let me get a complete sentence out.
As soon as I gave her the order number she shouted, "Yeah I got your email. Your card was declined! Call your credit card company!" I kept trying to explain to her that the charge actually went through, because I was looking right at it on my Amex transaction records, but she refused to listen. She literally interrupted me every time I started to speak, and she kept getting louder and louder. Finally I hung up.
I sent her back an email along with proof from American Express that the charge in fact went through. A few minutes later a "supervisor" named Patricia called me at my work. She was even ruder than Rebecca. Again, every time I tried to speak she proceeded to shout me down. Sensing the conversation was going nowhere, I hung up. SHE THEN CALLED ME AGAIN at my office, and proceeded to lecture me about how I need to speak to her and how dare I hang up on her. Rather than getting in a fight with her, I hung up again. She then began barraging me with ALL CAPS emails, threatening to report me for harassment if I call or email again.
So the bottom line is, they have my $738, they refuse to ship me the air purifiers, they shout me down when I call them and they are threatening legal action against me if I continue to contact them. If this sounds like fun to you, then by all means feel free to shop with them. Personally, I will buy all of my allergy products from (((competitor's name redacted))) from now on.
This report was posted on Ripoff Report on 05/23/2013 02:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/allergybegonecom/internet/allergybegonecom-BEWARE-THEY-CHARGED-MY-CREDIT-CARD-BY-NEVER-SHIPPED-VERY-RUDE-Inter-1053388. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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