Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1307350

Complaint Review: Alliance One/Athene - Nashville Tennessee

  • Submitted:
  • Updated:
  • Reported By: trebs — Covina California USA
  • Author Not Confirmed What's this?
  • Why?
  • Alliance One/Athene 100 Centerview Drive, Suite 100 Nashville, Tennessee USA

Alliance-One Services, Inc./Athene Horrible customer service. Nashville Tennessee

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Athene turned over my annuity to Alliance-One nearly five months ago.  EFT payments suddenly stopped.  I waited one month and called Alliance-One, waiting 20 minutes to be told they were having a tough tranisition and payments would start up soon.  Two more months went by with no payment; I called, waited nearly 30 mintues to talk to somone who said that they were behind, payments would resume, and we would soon get a mailing telling us we could lump sum pay the overdue amount, or choose a payment plan, while regular monthly EFT's would resume.  

On 5/23, nearly one month after my call, I received a letter from Athene, the oringinal loan owner, telling me that the monthly payment would resume 5/25 (two days after the letter) but that  the entire amount due over the 5months would be electronic deducted from my account on this date. To arrange a payment plan, I'd have to call Alliance-One and ASK for one.  I can't even call until 4 pm PST, but they close at 5 PM CST.  

I'm furious that they've dropped the ball and treated customers so poorly- especially on a loan I took on MY OWN MONEY!!  They have not been truthful, and as a teacher going into summer, paying a lump sum is tough. Furthemore, I only get paid on the first of the month, so by the time they make this withdrawal, there will not be enough money in my account to cover it, and if I can't get a person to answer my call within 36 hours, the payment will be rejected and then I have to call and wait to resolve a problem they created. Worst customer service I've ever experienced.

This report was posted on Ripoff Report on 05/23/2016 07:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/alliance-oneathene/nashville-tennessee-37214/alliance-one-services-incathene-horrible-customer-service-nashville-tennessee-1307350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now