• Report: #1063726

Complaint Review: allianz travel insurance

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  • Submitted: Mon, July 01, 2013
  • Updated: Mon, July 01, 2013

  • Reported By: jackie — ash fork Arizona
allianz travel insurance
Internet USA

allianz travel insurance daughter in critical condition but allianz still hasn't reimbursed me for the airline ticket. Six weeks later! Internet richmond Virginia

*UPDATE Employee: Allianz Help Team

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I bought my daughter an airline ticket to come from Michigan to Arizona.  I bought travel insurance through Allianz.  Five days before she was to depart, she was admitted to the hospital in critical condition.  She had sepsis and they had a problem stabilazing her.  She is still hospitalized at this time almost 6 weeks later.  I have faxed forms from Arizona to Michigan and had her physicians fill them out.  I then faxed them to Allianz as requested.  I believe I have faxed approximately 10 pages so far.  I began filing papers with them on June 15th.  I was told I had 90 days so I felt it was  VERY timely.  I have had to fax them a copy of the itinerary from Hot Wire and did that when requested on 6/25 (Ten days after receiving the papers filing the claim).  I mean really, what does it take to get reimbursed for the airline ticket?  I will NEVER purchase insurance through this insurance company again.


This report was posted on Ripoff Report on 07/01/2013 10:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/allianz-travel-insurance/internet/allianz-travel-insurance-daughter-in-critical-condition-but-allianz-still-hasnt-reimburs-1063726. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Allianz Help Team

AUTHOR: Sarah - ()

Dear Jackie,

I am very sorry to hear about your daughter and the frustration you are having with our claims process.  As I cannot take your personal information in this public forum, I ask that you email me directly at Help.Team@allianzassistance.com with your claim number and I will see how I can help resolve these issues.  Sincerely, Sarah, HelpTeam

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