Allied Home Warranty NRG Home Services RIP OFF!! Don't honor appointments and will charge double to get someone out to fix problem Houston Texas

RIP OFF!!  Don't honor appointments and will charge double to get someone out to fix problem.  I called on 6.17.2014 to have a problem with my AC to be addressed.  I have been paying for warranty via Reliant Energy for over a year - over $300.  I finally called because I have a problem with my upstairs AC unit.  I stated that this was the first time calling.  The service person never asked if I had a problem.  She made an appointment for 2 - 4 pm on the next Friday.  I was  home all day - when I didn't receive a phone call by 3:15 pm, I started to call this NRG Home Services.  No one answered the first time but left a message.  I called again an while leaving another message someone picked up.  She got my information and then reported - they had talked to my husband and stated that they would go through another provider.  Well, I don't have a husband and no one called.  NRG Home Services stated they could not come out today because they were working on families who had no AC.  I stated my issue and she said that was how it was listed and that is not what they could do today.  Didn't offer to reschedule or get anyone else out.

I called Allied Home Warranty.  I told them what was going on.  I was on hold for more than 45 minutes and maybe talked to them for over 15 minutes.  They went back to the phone call placed and said I never said I had a problem.  They never asked and it was the first place as a tune up.  Making appointment in 3 days ahead and can't honor the time is so wrong.  They stated they could have someone come out double the money!!

They have gotten over $300 of my money and they will no longer get another penny.