- Report: #1163194
Report - Rebuttal - Arbitrate
Complaint Review: Allstate Insurance Company
Allstate Insurance Company19562 Grand River Detroit, Michigan USA
Allstate Insurance Company Amanda@Jeff Zabrocki Agency5843 Harvey StMuskegon, MI 49444Shauna Johnson Agency19562 Grand RiverDetroit, MI 48223 Increased policy tripling premium, I cancelled policy, sent 750.00 bill to credit collection agency when no money was due, told could not help me to talk to credit collection service Detroit Michigan
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I am in need of assistance concerning Allstate Insurance Company. My 24-year-old son, originally took out an auto policy, which was paid on time and debited from his bank account from December 2012, to March 2014, and I was added as a home insurance policy, which was also on time and debited from my account. However, although I was paying homeowners premium, I was not getting mail or emails from Allstate indicating increases and debit amounts, they were going to my son’s email. I tried to get to the bottom of that problem to no avail.
The homeowners premium was debited on the 3rd of the month. On March 3, 2014, my son called me to ask if I noticed the drastic increase, more than tripling to 375.00 scheduled to come out of my checking that day. I called the bank to stop deduction because I did not have that kind of money in my account. After calling agent, Amanda, in Muskegon, MI., it took days to find out why there was an increase, and why I was not being notified properly, of which I still did not get an answer. After many problems I decided to change the policy to an Allstate location closer, and an agent that responded to my concerns. However, since I could not be satisfied as to constant increasing of policy, I decided to not reinstate and faxed a notice cancelling policy as instructed by LaTasha at the Detroit Allstate office. I found a much better policy at AAA at less than half the cost of Allstate, which was before the 3/28/14 cancellation date recorded by Allstate.
Now my son and I are receiving credit collection notices where Allstate is demanding 747.38 for changes to home policy. The Detroit office, LaTasha, told me she could not give me information, I would have to ask the Credit Collection Service, they in turn told me they were only doing what was sent to them from the Detroit office, and if I cancelled before Allstate cancellation date there should be no problem. The Muskegon office said they no longer had anything to do with the policy. The first year I paid a 89.00 premium, then 136.12 in November 2013, increased after home inspection, 93.00 in December 2013, 92.95 in January 2014, 92.95 in February 2014, and I cancelled March 3, 2014 at 375.00. Why should I pay for insurance that was properly cancelled, and when I have been insured by AAA since before cancellation date recorded by Allstate. I as an on-time paying customer with no claims, have not had the satisfaction of being treated fairly. Please advise!
Your assistance in this matter would be greatly appreciated.
This report was posted on Ripoff Report on 07/18/2014 02:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Allstate-Insurance-Company/Detroit-Michigan-48223/Allstate-Insurance-Company-AmandaJeff-Zabrocki-Agency5843-Harvey-StMuskegon-MI-49444Sha-1163194. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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