ED Magedson – Founder
Aloha Termite CompanyKam Hwy Wahiawa, Hawaii United States of America
I hired the Aloha Termite Company of Wahiawa, HI to do ground spraying and treatment for termites on my property in Pearl City, HI in Nov. 2009. The home was almost completely vacant except for a few items because I had moved out. I was told by the field representative that (although I had given them a key), the workers would not enter the home. I was intending to have the home tented soon after the ground spraying.
The crew (2 men) who did the ground spraying arrived at around 7:30 a.m. I was not notified so I called the company and was told that the job was done. I arrived at the property at around noon and noticed that the bolt lock on the door was unlocked. I also noticed that the speakers from the TV stand were dismantled and missing.
I called the company to tell them that the speakers were missing. Instead of apologizing, they insisted that I speak to the worker who did the job. I was hesitant to speak to him because of the suspected robbery but eventually spoke to him. He said that he saw the speakers when he was on the job. He said to me, "You are lucky I never steal your ladder!" He never apologized. He denied stealing my speakers.
I called the police to file a report. I also spent $350 to have all the locks on the doors changed. Then I filed a report with the Better Business Bureau of Hawaii. The owner stands by his employee whom he says that he trusts. The owner never apologized to me for the inconvenience and theft. He actually said that I should apologize to him, saying that I packed the speakers and will later discover them in my boxes. The speakers were mounted on two speaker stands. I left them, a ladder, and a few items to pick up later. The speakers were never packed away in boxes.
What is disappointing to me is that the owners of this company are my neighbors. I hired them in good faith. It is good business practice to treat your customers with respect. I paid my bill in full and am still waiting for an apology. I still have my TV stands, but the speakers are missing.
This report was posted on Ripoff Report on 08/05/2010 10:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aloha-Termite-Company/Wahiawa-Hawaii-96786/Aloha-Termite-Company-I-hired-the-Aloha-Termite-Company-to-do-ground-spraying-for-termite-629452. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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