• Report: #860720

Complaint Review: alphaflightguru.com

  • Submitted: Wed, March 28, 2012
  • Updated: Thu, February 07, 2013

  • Reported By: Clay1 — san francisco California United States of America
881 Sneath Lane #222 Internet United States of America

alphaflightguru.com alpha flight guru Alphaflightguru reviews. Internet

*Consumer Comment: Alpha flight guru

*Consumer Comment: Smells fishy

*UPDATE Employee: AlphaFlightGuru Takes Care of Its Customers

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I bought two business class tickets from San Francisco to London through Alphaflightguru.com but when I came to the airport I found out that the tickets purchased for someone's mile. British Airways cancelled my tickets and I was forced to buy new tickets for astronomical price. At the counter I was told that this is illegal  to use someone else's miles to purchase tickets. They said that they were investigating the incident and will report to me. I don't think that people who are selling those miles to public are reporting this as an income to IRS, it means that money-laundering is also happening there.
I'll keep community updated about these scammers.
If you have decided to buy the tickets through alphaflightguru.com do so at own risk because they can be cancelled at any time.

Clay S.
Really Unhappy Customer

This report was posted on Ripoff Report on 03/28/2012 07:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/alphaflightgurucom/internet/alphaflightgurucom-alpha-flight-guru-Alphaflightguru-reviews-Internet-860720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Alpha flight guru

AUTHOR: Yes - ()

Responding to the head of Alpha flight. I will buy airline tickets from you but if they are cancelled by the airline and I have to pay for tickets at check in Will you re em ruse me the difference in the cost of buying a ticket from you and the cost of a new ticket purchased at check in because the airline has dreamed your ticket void.

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#2 Consumer Comment

Smells fishy

AUTHOR: TravelRight721 - ()

they claim to be in IATA and ARC travel associations, first off they are not associations- fishy smell one that they dont know that.

They are the accreditaion organizations for Agents to do ticketing, you claim to be in both, thats fishy smell number two.

You display thier logos giving the impression you are accredited by both, yet I cannot find any accredited number for AFG in either organization. Fishy smell number three.

So if it smells fishy it usually is.


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#3 UPDATE Employee

AlphaFlightGuru Takes Care of Its Customers

AUTHOR: AlphaFlightGuru - (United States of America)

This issue was a misunderstanding, and everything was resolved to the satisfaction of the customer. 

As a founder of AlphaFlightGuru.com I'm here to make sure we deliver great customer service and take care of each and every customer.We invite anyone with a question or complaint to call me directly on my cell phone 24 hours a day 7 days a week at 801-769-6769 or email me directly at TimGibson@Gmail.com. 

AlphaFlightGuru.com was founded by a dedicated team of entrepreneurs to help serve travelers flying internationally in business and first class on the world's best airlines to save 30-70% off with the combination of consolidator fares and our expertise in helping them redeem their  We are proud members of the BBB and have ZERO complaints in the last 3 years with an A rating. Our company is Licensed, Bonded, and Insured to the tune of over $2 Million dollars, which protects you 100%. 

Payment for services is with all major credit cards which provide 100% protection to get what you pay for per the airline and travel provider terms and conditions. We are members of several travel agency associations including ARC, ASTA, and IATA to name a few which all require compliance with their terms and conditions. We are happy to answer questions, resolve any concerns, and provide a list of references about our services. See news articles about us at http://alphaflightguru.com/alpha-flight-guru-in-the-news inlcuding CBS MoneyWatch, Chicago Tribune, and the San Francisco Chronicle as well as our research paper published on CFO.com about how our services have helped save executives 30%-70% off business and first class flights and over 10% off their entire travel budget. 

Our team has over 30 years in the travel industry and have served over 100,000 business and leisure travelers, primarily flying in business and first class, and as of today there are only 3 complaints on this site, which is 99.988% positive. You can see testimonials of our raving fans that are our clients on our Facebook page: https://www.facebook.com/pages/AlphaFlightGurucom/

We pledge to give amazing customer service, resolve complaints as fast as possible, and I'm offering to have you contact me directly if there are issues so we may resolve them fairly per the terms and conditions of the service and travel providers we work with - and to go above and beyond when possible to provide GREAT customer service.

Thank you! 
Tim Gibson
Founder, AlphaFlightGuru.com
"Enlightening Business Fliers"
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