Complaint Review: alsotao.com - Internet
- alsotao.com Internet China
- Phone: +1 (315) 600-8992
- Web: http://alsotao.com
- Category: Internet Fraud
alsotao.com bait and switch -- tried to gouge me with unreasonable shipping rates after I sent payment for the transaction ,incl shipping Internet
*REBUTTAL Individual responds: Response to email request for removal
*General Comment: Email Communications
*Author of original report: some visa activity
*Author of original report: stalling tactic
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Purchased the item for $3.20, bought 5 of them, when I paid for my order the total came to $16.00 + $1.33 shipping (so $17.33 total).
This was not good enough for them, they wrote me the following message after charging my visa for the total amount of $17.33:
S1122203425 Dear friend,
For the order S1121203424
Regarding the item A-203424-1 alsotao.com/product/12271481674/--pneu
the seller advise us the actual weight is about 1.5kgï¼so we advise you should pay the shipping cost difference $(29.67-1.33=28.34ï¼.and we will recalculate the actual accurate weight before shipping, hope you could understand.
If you agree to pay,for your convenience, we hope you could add money to your account. Our system will deduct the price difference automatically.
Looking forward to your early reply.
If you have any other questions, please feel free to let us know. Thanks!
Best Regards,
------------------------------------------------------------
Rebacca from alsotao.com team
AlsoTao.com Support Team(Original SmallTao)
Tel: +1(315)6008992
E-mail: sales@alsotao.com
Interestingly if one clicks on the link, the price has gone up to $4.80 (and while I was writing this it went up to $5.00) and the weight is now 13g, instead of 11g which is what it was for my order.
Something really stinks about this website. If the weight per unit is off, and it actually is 300g, then you would think they would have updated it to 300g rather than update to 13g.
I have advised them to refund my card, if they do not I will report back and let everyone know just how hostile they are, and will be disputing the charges via the credit card company. I offered for them to send it and to pay $15 shipping when I had what I wanted in my hand (as I was not going to trust them with $30 of my money after they screwed around with $17 of it), they declined the offer. Doing some math here $17.33+$15 would have totalled $32, I could have just about bought my 5 valves from ebay for that price, and I certainly was not going to pay them $30. No FREAKING WAY. So I purchased the exact same item from ebay for $7.01 each, free shipping.
This company conducts some dishonourable business, and I will not be shopping with them ever again.
This report was posted on Ripoff Report on 11/24/2013 03:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/alsotaocom/internet/alsotaocom-bait-and-switch-tried-to-gouge-me-with-unreasonable-shipping-rates-after-i-1101884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 REBUTTAL Individual responds
Response to email request for removal
AUTHOR: Ryan - ()
SUBMITTED: Friday, December 20, 2013
#3 General Comment
Email Communications
AUTHOR: Ryan - ()
SUBMITTED: Friday, December 20, 2013
vip Aslotao [vip@alsotao.com]
hope you can give us some understanding and support for this.
Best Regards,
------------------------------------------------------------
Lily from alsotao.com team
AlsoTao.com Support Team(Original SmallTao)
Tel: +1ï¼315ï¼6008992
E-mail: sales@alsotao.com
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#2 Author of original report
some visa activity
AUTHOR: xtofury - ()
SUBMITTED: Monday, November 25, 2013
Last night when I had gotten that message from alsotao regarding a refund, I noticed that the transaction was in the "authorization detail" section. Today it moved. Does this look like the intention to refund (it's highlighted in the image, the higher than $17.33 USD amount is with exchange rates on the card at $18.32 CAD). Either way, notice the date is today, so now they have entirely finished taking money for a cancelled order, after they said they would cancel the order and provision the refund. I will be contacting VISA to make arrangements to report their fraud.
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