I am writing to formerly register a complaint against ACS- Alternative Collection Solutions, Inc. A subchapter S corp., incorporated in the state of NY, whose address is 3842 Harlem Road, Suite 341 | Buffalo, NY 14215 | (888) 995.4ACS and ACS- Alternative Collection Solutions LLC. There web site http://acs-cam.com/ is currently using your TM logo on their home page, if they do not have permission to use your TM, then I ask you to send them a C&D immediately as it constitutes the wrongful act of deception to the public. I have CC: a copy of this to President/CEO/ and Founder of ACS Inc. Brian M. Noble.
I have a loan with Caterpillar, I have been running 30 days behind on my loan and as of October 8, 2010 I was 60 days late. I usually make my payment a rolling 6 weeks behind. My payment is about $1,300.00 per month, thus the interaction with this firm ACS. I certainly see a need for this type of service and can appreciate ACS business model. What I can t appreciate and what I wont stand ideally by while mine and others rights are being blatantly disregarded is flat out lying by the employed staff of ACS, namely Mr. Mark Vogel who is a account rep for ACS, his number is 888-995-5680. This guy has spent months lying to anyone on the phone he can speak to in regards to my account. I understand again the need for recovery but at what expense, and if this is the integrity that ACS and Mr. Noble approve then there is a serious problem here, I can believe the self proclaimed better than 90% recovery rate they make on their web site, with complete disregard of the law and ethics and personal rights one could actually believe that.
Any company currently doing business with ACS I would suggest conduct further due diligence to govern themselves accordingly or they may find themselves exposed to unnecessary litigation. Mr. Vogel most recently contacted me today and during the brief conversation he told me that he was on the web site and that I was more than $6,000.00 in arrears. Which was a lie, and then pressing him he later stated that he said he was going to a web site not on one. Further stated that I had to deal with him and that if I called my account representative at Caterpillar they would send me back to him. LIE, I did call my account rep and I was only two payments behind $2,300.00, and they didnt send me back to this unethical company. Mark Vogel further started his recovery efforts by calling someone related to me that was not on my credit application and disclosing personal information. Best part of this is that Mr. Vogel didnt realize that he was also speaking with my corporate council, whom has already completed an affidavit as to the call he received.
When I told Mr. Vogel that I was going to deal with my Caterpillar account rep he further threatened me with his collection tactics saying he was going to hunt me down, and he was defiantly coming to take my equipment. I have been paying on this equipment for 4 years, and I only went 2 months late 10 days ago. What kind of operations are ACS and Caterpillar for that matter running. I have included every one that ACS has listed as affiliation on the bottom of their web site, including the State Attorneys office in Florida and NY, as well as the Federal Trade Commission.
I expect at least someone in receipt of this to question their business relationship with this company and I expect to hear from Mr. Noble if he truly cares about his companys perception with the public. Further ACS web site says zero complaints to the BBB, lets see how much integrity they have now that I know for a fact there are complaints to the BBB, since I filed one, I wonder if they will update their site or continue to deceive the public and their customers.