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Report: #1273137

Complaint Review: Alterra Pest Control - Nashville Tennessee

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  • Reported By: L Meadows — Nashville Tennessee USA
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  • Alterra Pest Control 109 Space Park South Drive Nashville, Tennessee USA

Alterra Pest Control Given the run around too many times Nashville Tennessee

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 The sales rep for the Nashville, TN location explained to my property manager that if I was not happy with the service that I could cancel at any time. What he failed to explain is that it would be $130.00 cancellation charge if we did not complete the full year term. I have been given the run around with this company. I asked that if service was to be completed, they would need to contact my property manager at least 1 week in advance to clear it with my tenants. They wait 24hrs before service and then call my phone number. Ive asked multiple times supposedly it goes into the notes, it did not. They only spray outside and not inside and when they do spray, they spray even if it is raining. They only offer to come back if you catch them. I can find better service somewhere else! I was told a Supervisor would be in contact with me within an hour of my last conversation. 24hrs passed and I had to contact them only to find out she was out of the office and would not be back until the following day. I have yet to hear from a supervisor. The service they provide is piss-poor and does not get rid of bugs. My tenants have complained multiple times about ants and roaches still in the house. The company will only come back out and respray, they will not cancel my contract even though the service being provided is not what was promised. I just want my contract cancelled without being charged as initially promised by their Sales Rep. I have also asked that they NOT keep my credit card number on file, but they still retain the information against my permission.

This report was posted on Ripoff Report on 12/09/2015 02:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/alterra-pest-control/nashville-tennessee-37211/alterra-pest-control-given-the-run-around-too-many-times-nashville-tennessee-1273137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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