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Report: #1350751

Complaint Review: Amazon Prime - Internet

  • Submitted:
  • Updated:
  • Reported By: PD — Phoenix Arizona USA
  • Author Not Confirmed What's this?
  • Why?
  • Amazon Prime Internet USA

Amazon Prime Deceptive "Trial" Membership - But fast to Fix Internet

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Amazon Prime debited my bank account for an Amazon Prime Membership they "claimed" I asked for with a free trial (which includes automatic billing after a certain time).  I never requested this "free trial".  In fact, it seems that every screen "nagged" me about signing up for a trail during a recent purchase, but I had no interest in it.  Today, my bank account was charged a little over $100 and also caused several other overdrafts.  Along with the original charge and 3 overdrafts directly contributed to the illegal debit, the total came to just over $200. 

I got on the help screen and clicked "have Amazon call me".  Jermaine called me within a few seconds.  I must say he was the nicest, most understanding customer service rep I've ever dealt with (and believe me, I ripped into him no holds barred...).  He kept his cool, apologized, sounded sincere and understanding.  He immediately credited my account the original charge and put in an order to have the 3 overdrafts taken care of. 

Even though my experience showed an excellent regard to their customers, Amazon needs to stop this practice of charging peoples accounts without permission.  Even in the cases where people actually DO request a free trial, Amazon needs to plainly state that your bank account will be automatically billed, and not bury that part of the "free trial" in the fine print.  Amazon is using the fact that most people will not take the time to read the pages and pages of fine print, to take advantage of it's customers.  The charges, in my case, will be refunded, but Amazon can't fix my credit rating with my bank.  So stop it Amazon!  You are already a superpower, you don't need to use these deceptive tactics.

 

This report was posted on Ripoff Report on 01/18/2017 09:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/amazon-prime/internet/amazon-prime-deceptive-trial-membership-but-fast-to-fix-internet-1350751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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