Amazon Not given correct software codes Amazon Internet

 
 
BUYER BEWARE
Amazon will take your money on a software download purchase, then read cue card answers that their policy does not allow refunds no matter what the problem is. In my case I never received the correct serial number activation codes ... I was told when I called amazon support that they would come in 1 - 2 hours but it is now over 6 and no codes ... their whole download sales system is goofy and wrong when it comes to purchasing software from Amazon.

When you call amazon support they just read from cue cards and tell you "too bad, we are sorry but no refunds for any reason even if the software can not be used since it is stuck in a trial / expires version.

First, it says nothing on their sales order notification of any other codes needed to activate and use the software and then the one they send you that is one of their own is totally bogus, does not fit the activation screen fields which want 2 codes and has no relevance to the software manufacturer.

After trying to research this and get the code to go in and activate ( takes some time online ) you find that others had the same problem, that this has been going on for years with Amazon... most of the complainers never got their software useage or a refund, others had to repurchase direct from the software company so they paid twice and if most are like me the never complained.  This time especially since it was Amazon and that was the only reason I just purchased it from their site ( supposed customer service and healthy support) I am not going to just go away ... it's not about the $40+ dollars it's about a company doing this to consumers then hiding behind "policy" and acting like I am the criminal.

When you call amazon support they read from cue cards and tell you "too bad, we are sorry but no refunds - no matter what" .  So now I have a goofy 30 day trial version that I can not use as is, that I do not want to waste any more of my time  with ( over 2+  hours now on support calls, help files, filing complaints - by the way Amazon would not let me publish even a very toned down version of this one on their site - they said it broke their policy so I could not warn people there ).  From the beginning to the end  Amazon offers NO support or solution to this problem - they cue card you and as far as they are concerned the problem is over for them.  But they have my $40. I've been in the computer industry over 35 years, seen some bad customer service but this takes the cake ... the last words from their help desk chat person was after repeated refusals to resolve the problem ( like offer some solutions or ways to get the correct code) or refund ( policy prohibits refunds ) he has the cue card insanity to say " is there any thing else I can help you with today" .