- Report: #647063
Report - Rebuttal - Arbitrate
Complaint Review: Amazon.com GEMoney credit card
Amazon.com GEMoney credit cardOrlando, Florida United States of America
Amazon.com GEMoney credit card amazon.com/storecard, gemoney Purposely confusing and misleading log-in, payment information and site navigation. Orlando, Florida
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It was impossible to find a way to make a payment at Amazon.com when I was logged-on. I eventually gave up trying and called Amazon.com. They told me that the card was actually from GEMoney, and I would have to go to their website to make a payment. When I got to their website, I had the same problem; there was no way to make a payment. I then called GEMoney and was told I would have to MAIL IN my payment! Since the payment was due in five days, I told them that I doubted it would arrive in time. They told me to overnight it via FedEx! That would have cost twice what the payment was. They finally accepted a payment over the phone.
I had similar problems the next month, and the next. In fact, I have had problems making the payment every single month since I've had the card. They charged me a late fee once, a week after I made a payment. That fee was overturned when I called them directly.
Tonight, after trying for the past two hours to access their website to make a payment, I found this Ripoffreport.com website, and decided to file a complaint. I have never seen anything nearly as bad as the Amazon.com storecard. I love shopping at Amazon.com,and I've never had any other problems with them or their other services, but their store card supplier, GE Money, is insanely bad. I honestly can't figure out why they have not been sued, at the very least, or charged with fraud.
The only reason I keep the card (my balance is only $41.00) is to see just how much worse their service can be.
This report was posted on Ripoff Report on 10/03/2010 05:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Amazoncom-GEMoney-credit-card/Orlando-Florida-32896-0013/Amazoncom-GEMoney-credit-card-amazoncomstorecard-gemoney-Purposely-confusing-and-misle-647063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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