- Report: #1009482
Report - Rebuttal - Arbitrate
Complaint Review: Amazon.com LLC
Amazon.com LLCSeattle, Washington United States of America
Amazon.com LLC Amazon Defrauds Seller and Buyer at same time, but settles with Buyer and closes Seller Account Seattle, Washington
*UPDATE Employee: I am a seller who got the shaft!!!
*General Comment: Unfortunate
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The item in dispute is an expensive back up power supply (APC UPS). Most domestic and international models are indistinguishable by front photo alone, so the model number and item description are very important.
I sold a new international model and then the buyer (an engineering firm, no less) claimed I sold them a domestic one. When I refused to accept back without a restocking fee, Amazon closed my Seller account (with over $1800 in inventory) and is now holding all the remaining sold funds for 90 days.
When I checked the ad in my Seller Account, to my horror, Amazon had no only fraudulently changed the ad to their stock version, but the link now goes to several other Sellers. Fortunately for me, I had print a pdf copy of all my original postings.
Then the Buyer filed an A to Z claim and Amazon has stated in writing that since "I" had sold something materially different, they were going to refund the Buyer the entire amount AND the Buyer can keep the other brand new $400 item.
Again, fortunately I have all the original documentation. I will pursue this in Small Claims Court and file a complaint with the Attorney General in Washington State. Yes, it will take me a long time. Yes, in the World of events, this is a nothing. But, I am determined because this is both a fraud and misrepresentation on the part of Amazon and I am the damaged party in what I set up as an honest and transparent transaction.
This report was posted on Ripoff Report on 02/05/2013 05:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Amazoncom-LLC/Seattle-Washington-/Amazoncom-LLC-Amazon-Defrauds-Seller-and-Buyer-at-same-time-but-settles-with-Buyer-and-1009482. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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