- Report: #1132668
Report - Rebuttal - Arbitrate
Complaint Review: Amazon.com
Amazon.com410 Terry Ave N Seattle, WA 98109 Seattle, Washington USA
Amazon.com Closed account without warning; they refuse to speak to me regarding it & won't provide reasons Seattle Washington
*General Comment: Rights...
*Consumer Comment: It sure sounds like they gave you a reason..
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My account was closed some time ago without any warning. Amazon is very difficult to contact about this as they only resond through email (which almost always takes days just to get the same scripted response). Every time they send me an email, they never provide reasons at all nor ways to fix it, they simply say something along the lines:
I've contacted the accounts team and as informed earlier, we will not be able to reinstate your account.
We're sorry that you're so disappointed by our decision.
We won't be providing any additional insight on this matter. Any further inquiries on this must be directed to firstname.lastname@example.org.
We respect your opinions and value your feedback.
I've apologized to Amazon many times and really want a second chance to redeem myself, and I want to know what I can do to get my account back, but Amazon will not listen to me or even give me another chance. From someone in Executive Customer Relations, I received this email:
As you remember, I'm Amanda Nix of Amazon.com's Executive Customer Relations team. Jeff Bezos received your email and asked me to respond on his behalf.
I understand you are still concerned about the decision we made to close your account. While we realize an occasional problem can happen, the rate at which these incidences were reported is above average, and you've received a significant amount of promotional certificates.
I previously confirmed on November 21, 2013 and January 29, 2014, our Account Specialists contacted you regarding your request for promotional certificates, and I'm sorry if you didn't receive these messages.
I know you're disappointed with our stance on this matter, but I want to assure you the information you received from our Account Specialists is accurate. The decision to close your account is a final one, and we aren’t able to consider further requests to reinstate it or issue anymore refunds.
Our Customer Service team isn't able to assist you with your account and won't be able to provide any further information. We won't be responding to you further regarding this matter. I appreciate your understanding.
For starters, I did have many different problems with Amazon, so I had no choice but to contact customer service. What am I supposed to do, ignore the problems I face with orders, the lies many customer service agents told me, and some of the incidents where I spoke with rude agents. If Amazon wants to make a "customer-centric company", having high quality customer service where all information is 100% accurate is necessary. How are they supposed to know a problem if they make a big deal about reporting it? As for the promotional certificates, those were issued for the unusual amount of probelms I had with Amazon, which includes: orders arrving late, Amazon delivering the wrong items, customer service telling me (literally nearly 100) lies, rude customer service agents (and mostly supervisors), Amazon failing to resolve my issue with adding a card to my account, Amazon failing to fix some of my video issues, etc. But, if promotional certificates are the issue, why close the account? Why not just remove the promotional certficiates and make a note that promos are not allowed to be added to my account? I've apologized to Amazon and asked Amazon to remove the promo codes from my account, that is the fairest solution and that is both Amazon and I compromising and coming to a middle ground on this. As for contacting customer service, Amazon currently has me blocked from doing so. Amazon can just leave it blocked if they would open my account. I really am trying to be reasonable on the matter with Amazon and work with them, but they are not wanting to listen or even try/give me a fair chance. They assume they are 100% right and I am wrong.
This report was posted on Ripoff Report on 03/22/2014 06:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Amazoncom/Seattle-Washington-98109/Amazoncom-Closed-account-without-warning-they-refuse-to-speak-to-me-regarding-it-won-1132668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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