• Report: #1132668

Complaint Review: Amazon.com

  • Submitted: Sat, March 22, 2014
  • Updated: Sat, March 22, 2014

  • Reported By: Anonymous — Maricopa Arizona
Amazon.com
410 Terry Ave N Seattle, WA 98109 Seattle, Washington USA

Amazon.com Closed account without warning; they refuse to speak to me regarding it & won't provide reasons Seattle Washington

*General Comment: Rights...

*Consumer Comment: It sure sounds like they gave you a reason..

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My account was closed some time ago without any warning. Amazon is very difficult to contact about this as they only resond through email (which almost always takes days just to get the same scripted response). Every time they send me an email, they never provide reasons at all nor ways to fix it, they simply say something along the lines:

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I've contacted the accounts team and as informed earlier, we will not be able to reinstate your account.

We're sorry that you're so disappointed by our decision.

We won't be providing any additional insight on this matter. Any further inquiries on this must be directed to cis@amazon.com.

We respect your opinions and value your feedback.

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I've apologized to Amazon many times and really want a second chance to redeem myself, and I want to know what I can do to get my account back, but Amazon will not listen to me or even give me another chance. From someone in Executive Customer Relations, I received this email:

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As you remember, I'm Amanda Nix of Amazon.com's Executive Customer Relations team. Jeff Bezos received your email and asked me to respond on his behalf.

I understand you are still concerned about the decision we made to close your account. While we realize an occasional problem can happen, the rate at which these incidences were reported is above average, and you've received a significant amount of promotional certificates.

I previously confirmed on November 21, 2013 and January 29, 2014, our Account Specialists contacted you regarding your request for promotional certificates, and I'm sorry if you didn't receive these messages.

I know you're disappointed with our stance on this matter, but I want to assure you the information you received from our Account Specialists is accurate. The decision to close your account is a final one, and we aren’t able to consider further requests to reinstate it or issue anymore refunds.

Our Customer Service team isn't able to assist you with your account and won't be able to provide any further information. We won't be responding to you further regarding this matter. I appreciate your understanding.

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For starters, I did have many different problems with Amazon, so I had no choice but to contact customer service. What am I supposed to do, ignore the problems I face with orders, the lies many customer service agents told me, and some of the incidents where I spoke with rude agents. If Amazon wants to make a "customer-centric company", having high quality customer service where all information is 100% accurate is necessary. How are they supposed to know a problem if they make a big deal about reporting it? As for the promotional certificates, those were issued for the unusual amount of probelms I had with Amazon, which includes: orders arrving late, Amazon delivering the wrong items, customer service telling me (literally nearly 100) lies, rude customer service agents (and mostly supervisors), Amazon failing to resolve my issue with adding a card to my account, Amazon failing to fix some of my video issues, etc. But, if promotional certificates are the issue, why close the account? Why not just remove the promotional certficiates and make a note that promos are not allowed to be added to my account? I've apologized to Amazon and asked Amazon to remove the promo codes from my account, that is the fairest solution and that is both Amazon and I compromising and coming to a middle ground on this. As for contacting customer service, Amazon currently has me blocked from doing so. Amazon can just leave it blocked if they would open my account. I really am trying to be reasonable on the matter with Amazon and work with them, but they are not wanting to listen or even try/give me a fair chance. They assume they are 100% right and I am wrong. 

 


This report was posted on Ripoff Report on 03/22/2014 06:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Amazoncom/Seattle-Washington-98109/Amazoncom-Closed-account-without-warning-they-refuse-to-speak-to-me-regarding-it-won-1132668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Rights...

AUTHOR: Tyg - ()

 You have done this to yourself. Amazon has the right to deny you access for whatever reason they deem. It falls to whichever state, normally California, that they base their main offices out of. from your own words, you have badgered Amazon. You have complained incestantly. And in complaining you found yourself a sweet little deal. You found that if you showed your a*s enough over the phone, they would give you a promo coupon. You thought to yourself "Awesome!! I can call and complain and get these all day." But your downfall was that these codes are LOGGED. You abused the system and NOW Amazon has zero use for you as a customer. YOU were attempting to get rich using the promo codes and when ever you were running low, you called and complained and got yourself some fresh codes.

Why would you expect that Amazon would continue to give you something for nothing when you are abusing the customer service process? Amazon is NOT going to give you another chance. YOU are a sleezy consumer. Amazon is in business TO MAKE MONEY!!!! Each and every time they gave you a code, THEY were losing money. At some point you have to cut off the thieves. That is what they have done. They have stopped your little get rich scheme and cut all ties with you. Odds are that you were complaining to Amazon over issues that Amazon had no control over. Odds are that you even made up a few issues just so you could get a code.

And before you even start, nope dont work for Amazon. But I do have first hand knowledge of this EXACT situation. My father got busted doing the same thing. So what you were doing is well known to them. The is no IMMEDIATE remedy for your situation. All you can do is try and open another account. Even that may not work. Especially if they block your IP address as well as your personal information.

Maybe in the future a bit more honesty on your part will go a LONG way. Just feel lucky that they are not going after you for the lost revenue like they did my dad. After a lot in legal fees he finally cleared it all up. But it was a hell and it was a hell that he had caused himself.

Oh and point in fact, you want Amazon to "Be fair". But were you thinking about what you were doing while you were doing it?? Probably not, and given Amazons response to you, odds are that you did this more then JUST a couple of times. If you cant do the time, you shouldnt do the crime. You attempt to justify your actions by pointing out "rude" supervisors. None of what you experienced justifies what you were doing to them.

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#2 Consumer Comment

It sure sounds like they gave you a reason..

AUTHOR: Robert - ()

Just because they didn't tell you what you wanted to hear doesn't mean that they didn't give you a valid reason.

It appears that they not only have told you the reason why..but you actually agree with it through your various apologies and pleadings to give you "a fair chance". 

You sound like you are a chronic complainer, that for some odd reason even though you have all of these issues you are not only willing to continue with them you want them to void your promotinal codes, never issue you another one, and you are willing to be blocked from ever calling Customer Service again...WHAT?   Something just doesn't add up here.

So perhaps in thinking about it are you having second thoughts about your "complaints" to them and that they really may have been non-issues? 

You will find that businesses are getting tired of people like you who complain about every little thing, and I bet that many of your "complaints" were very little.  You are actually costing them more money than they are making off of you.  Yes and they have the right to say they no longer want to do business with you.

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