- Report: #1094265
Report - Rebuttal - Arbitrate
Complaint Review: Ambient Weather
Ambient Weather6845 W. Frye Road Chandler, Arizona USA
Ambient Weather Would not replace defective product Chandler Arizona
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I ordered an Ambient Weather WS-PF11 Wireless Pool and Spa Thermometer with Remote Sensor Sold by: Ambient Weather on 7/25/2012.
The Thermometer stopped working. On 12/5/2012 Octavio issued a return authorization. I had to pay the return shipping.
The replacement Thermometer stopped working approximately ten months after I received it. I requested a replacement under Ambient’s one year warrantee via email on 10/20/2013. Octavio replied no replacement would be issued. Stating; “The 1 year replacement warrantee begins from the date of purchase not from the date you received a replacement”.
I called Ambient on 10/23/2013. The customer service representative had the same reply as Octavio.
The Ambient Weather WS-PF11 Wireless Pool and Spa Thermometer with Remote is a defective product. One worked for only four months, the second for 10 months. Ambient discontinued this product. They should honor the one year warrantee and replace the replacement unit.
This report was posted on Ripoff Report on 10/24/2013 08:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ambient-Weather-/Chandler-Arizona-85226/Ambient-Weather-Would-not-replace-defective-product-Chandler-Arizona-1094265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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