Complaint Review: America Online, Inc. - Dulles Virginia
- America Online, Inc. 22000 AOL Way Dulles, Virginia U.S.A.
- Phone: 703-265 1000
- Web:
- Category: Internet Services
America Online rip-off Unfair billing practice rip-off Dulles Virginia
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In November 2002, I telephoned AOL's billing department and told them I would like to cancel my account. The representative asked me if I would like two months of AOL internet service free. I answered no thank you and the person continued right on as if I had said yes.
When I saw a polite opportunity I concluded our conversation, thinking that my message, simple as
it was, had been understood. Two months later I saw that AOL had debited my account for a months service. I immediatly called their billing department once again and tried to explain that I had canceled. I was told that I had been given two months of free AOL and was being charged for the next regular service month.
I asked to have that charge cancelled and was told that I could not. I was given a cancellation number of
080231 **** but, It seems that I'm out my money.
Ron
Hartford, Connecticut
U.S.A.
This report was posted on Ripoff Report on 02/08/2003 03:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/america-online-inc/dulles-virginia-20166/america-online-rip-off-unfair-billing-practice-rip-off-dulles-virginia-44672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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