American Express Bluebird Sporadic customer service Nationwide

The customer service here is horrible.  It's always hit or miss.  Sometimes the people are great and sometimes they absolutely suck...makes the Comcast rep look like a kitten.  I'm trying to teach my kid financial responsibility and how to be respectful on the phone when engaging reps.  It's very difficult to do when my kid here's the rep be highly disrepectful while on the phone with us.  Everyone has bad days but my goodness does the entire company have a bad day at the same time.  I've called about four times in the past 6 months and 3/4 times the rep has been rude.  I know these people have a hard job.  I try not to make it anymore difficult than necessary by being calm, polite, and respectful even when they're in the wrong.  Geez.  I'm looking for another card to place his allowance on rather than have to go through the hassle of dealing with these folks.