- Report: #1121833
Report - Rebuttal - Arbitrate
Complaint Review: AMERICAN EXPRESS GIFT CARD
AMERICAN EXPRESS GIFT CARD4315 S 2700 W SALT LAKE CITY, Utah USA
AMERICAN EXPRESS GIFT CARD AMERICAN EXPRESS GIFT CARD’S BOUGHT, UNUSED, AMERICAN EXPRESS REFUSES TO PAY BACK OVER $165.00 SALT LAKE CITY Utah
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I Bought my mother 3 $50.00 ( $150.00) gift cards for Christmas at our local mall, at sears at the end of November 2013. My husband and i then went about our shopping. When we got home, I divided certain bags, and thru out the extra bags. The AMERICAN EXPRESS CARDS were in their own small bag. I didn't realize until days later when i could not find them that i had thrown the bag away with the receipt in the bag. i called Sears, not knowing what to do. They said they would reprint off my receipt SO THAT I HAD PROOF THAT THE CARDS WERE PURCHASED. And also SHOWING the 3 AMERICAN EXPRESS GIFT CARD "NUMBERS." That way i could explain to AMERICAN EXPRESS what happened and they can check and SEE THAT THE CARDS WERE NEVER USED, at all.
I called AMERICAN EXPRESS and talked to customer service. I was told by AMERICAN EXPRESS CUSTOMER SERICE REP to mail in the copy of the receipt with a photo ID. That is what i did. NOW 2 months later, i just got a letter from AMERICAN EXPRESS ASKING ME TO MAIL IN THE RECEIPT AND A COPY OF THE GIFT CARDS!! THEY KNOW THAT I DON'T HAVE ANY OF THIS, because THEY ALREADY HAVE IT! If i had any of this, i wouldn't be contacting them, or writing this report! I DID WHAT AMERICAN EXPRESS CUSTOMER SERVICE TOLD ME TO DO, in order to get a refund. I called them back after i got the letter. I told AMERICAN EXPRESS CUSTOMER SERVICE that i already did what they told me TO DO IN ORDER to get refunded. They HAVE THE PROOF , that the CARDS WERE NEVER used! But will still not refund my money for 3 GIFT CARDS! $50.00 EACH. $150.00 + TAX AND their 4.99 fee per card. I didn't care if i got the fee's or tax, But since AMERICAN EXPRESS HAS THE PROOF OF THE CARDS not being used, at all.... Why? Why not refund now?? I never realized how crooked AMERICAN EXPRESS was. But, if anyone decides to buy gift cards. BEWARE OF AMERICAN EXPRESS!! I CAN NOT BELIEVE THEY would do this to a consumer.
This report was posted on Ripoff Report on 02/07/2014 02:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/AMERICAN-EXPRESS-GIFT-CARD/SALT-LAKE-CITY-Utah-84184-0044/AMERICAN-EXPRESS-GIFT-CARD-AMERICAN-EXPRESS-GIFT-CARDS-BOUGHT-UNUSED-AMERICAN-EXPRESS-1121833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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