- Report: #1064659
Report - Rebuttal - Arbitrate
Complaint Review: american express pass card
american express pass cardInternet USA
american express pass card So hard to deal with! Not really affiliated with American Express! Any calls go to a call center and the people barely speak English and are of no help! Internet
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Do not get your kids an American Express pass card! It is issued by some other company and you have to handle all of your problems with a foreign call center and not American Express! We have had so many problems just adding funds to the card! 90% of the time I try to log into our account to add funds, it is locked and I get a message telling me to call. When I call, they tell me that my husband is the primary card owner and that he has to call. They are unable to put my name on the account?? Everytime I call with a problem and threaten to cancel all our cards, they are still of little or no help! They are totally reading from a script and have no idea what they are doing! I am shocked that American Expree wants to be affiliated with such a poor company that has no customer service! Our problem always stems from us wanting to add funds! You would think they would make this easy to do! Today, I spent an hour on the phone with them and got nothing accomplished! My husband then called and got a new password to use to log in to the account, and we are both still getting an error message that we are locked out of the account! It is very frustrating! I guess I need to check into what Visa has to offer! It has got to be better than this!
This report was posted on Ripoff Report on 07/05/2013 01:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/american-express-pass-card/internet/american-express-pass-card-So-hard-to-deal-with-Not-really-affiliated-with-American-Expr-1064659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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