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Report: #1347014

Complaint Review: American Express Serve - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Robert P — Palmyra Virginia USA
  • Author Confirmed What's this?
  • Why?
  • American Express Serve Nationwide USA

American Express Serve American Express Travel Related Company AMEX Serve cheats millions of customers earning millions in interest. Nationwide

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 On December 21st I booked a hotel room for 1 night. Upon arriving to the hotel I checked in and was asked for my credit card. I asked why since i had already paid online. I was told that a pre-authorization was needed in order to pay any potential incidental charges. I gave the desk clerk my AMEX Serve card and asked how much was he holding, he stated the amount and said it would be released upon checkout. Well, I knew that was not correct because I've used debit cards before and the money was held for 3 days before returned. In anycase I needed the room so I let him preauthorize the card.

On December 27th I had still not had the money returned to my card and in addition, that morning I was at Starbucks and they charged me for something they were out of and gave me a refund on my Amex Serve Card. When Starbucks charged me the correct amount for my purchase, my card was declined for not having the full amount. How is it that when I walked into a store for a cup of coffee, I had enough money on my card to purchase something twice as much, however a merchant makes an error and refunds my card but the refund isnt there and is unable to be spent leaving me unable to even purchase my cup of coffee? I contacted AMEX Serve and spoke to a customer no service representative who told me that the system is set up to hold hotel and cruise charges for up to 30 days to give the merchant in that special industry time to settle the account and that if the merchant doesnt release the funds they are automatically released by the "system" 30 days later. I asked to speak to a manager, after holding for an extended amount of time, the manager proceeded to tell me there was unfortunately nothing he could do because that is the way the "system" was set up. When I asked to speak to his (Clydes) manager he told me that he was the manager and I couldn't speak to anyone highter on the subject but that I could ask the hotel to have their back office release the funds then the "system" will automatically make my funds available. I contacted the hotel and spoke with the manager who was very upset, not at me but at AMEX Serve for telling customers that his hotel was holding funds. The manager asked me for the name of the manager I spoke with and the number on the back of my card. He told me he would contact AMEX and that he will find out for me where my money is.

About 30 minutes later I received a call from the manager at the hotel who stated that he was terribly sorry but he had not so good news. He stated that the AMEX Serve Card is not a credit card or a debit card but its a prepaid bank card and that AMEX is allowed according to the terms and conditions the consumer acknowledges upon receiving the card. I contacted AMEX Serve and told them that they had a lot of nerve using mine and millions of other peoples money to earn interest while we get denied food, beverages and have to sleep in the car because our money is being held needlessly only to line the pockets of AMEX.

This report was posted on Ripoff Report on 01/01/2017 05:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-express-serve/nationwide/american-express-serve-american-express-travel-related-company-amex-serve-cheats-millions-1347014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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