American Home Shield Not Worth the Time or Expense Nationwide

 AHS is a warranty service covering household items. We had this service when our heating went out. They have what they call a state of the art online service where you can request service and follow up on claims. However, their system constantly stated that our warranty had not been activated even though we had be paying on it for many months. Calling them is a time consuming event. First you have to go through their maze of pushing numbers to get to the right department then you are on hold for a long time. I sat on hold for up to 45 minutes. Once the claim was filed I was told that the contracting company would call me and set up a time. They did not. An automatic text system told me when my appointment was scheduled for. I called the number AHS had given me for the contractor, which was a disconnect number. After doing an internet search to find the active number I got someone on the phone and scheduled an appointment that would work. I asked if they could call me when they are on their way (they gave me a 5 hour window) so that I could be there. She told me they automatically send out an email when they are on their way. The day of the appointment I did receive the automatic text, but it was sent when the contractor was sitting in front of my house. Instead of calling me he simply put his card in the door and left. My neighbor, which is my father, called me as he saw the guy leaving. I called their number which immediately went to a full mailbox. I called AHS and they could not reach the company either. I was told to give them 24 hours to call me and if not call AHS back. I then did an search on the contractor that AHS sent out. The company had been in business three years and had 83% negative reports through the BBB and 100% negative reports through Yelp. This definitely is not worth the money you pay!