American Home Shield AHS Refused to pay for contracted repairs. Carroll, Iowa

September, 2011, our water heater broke. We called a contractor to fix the issue, he did, AHS refuses to pay for the $15 bill. We paid a total of $85. October, 2011, our heater broke. We called AHS to send a contractor. They gave us a contractor, Cool & Cozy from Hanover, PA who responded a few days after we attempted to contact them. It was so long I asked AHS for another contractor & they refused to give me another name. Now I know why.

Cool & Cozy sent out someone who took apart our heater & left the mess on the floor. A few days later I called Cool & Cozy & a curt female answered the phone & told me to hang up when I told her my name. I told her I wanted to know if my heater would be replaced & she said, "No, it's from the flood, hang up!" I tried to call back & she answered & said, "Stop calling! I told you to hang up!!" I paid $60 for this treatment. I cleaned the heater & it's working. I have a small child & needed the hot water & heat for her health. I will not be renewing my contract with this company. I have had this for 3 years & when I need them, they are rude & assign ignorant & rude contractors to our case.